Mountain Host Supervisor; Seasonal

Position: Mountain Host Supervisor (Seasonal)

Join to apply for the Mountain Host Supervisor (Seasonal) role helor.

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounted onsite daycare
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

An integral part of the Guest Services Team, the Mountain Host Supervisor leads the volunteer Mountain Host program in Winter helor, playing a crucial role in enhancing guest experience. This position oversees the selection, training, and management of volunteer Mountain Hosts, ensuring they provide exceptional service and accurate information to guests about Mt. Bachelor and Central Oregon. This position requires a deep understanding of Mt.

Bachelor's operations to best serve and inform guests, as well as strong leadership skills to manage the volunteer program effectively.

Essential Functions / Major Responsibilities

• Oversee the selection and supervision of approximately 100+ Mountain Host volunteers.
• Provide initial and ongoing training, coaching, and encouragement.
• Conduct routine audits to ensure program goals are met, with follow-up improvement directives.
• Create and maintain a positive environment, differentiating between volunteerism and employment.

Operational Leadership

• Set goals and standards for the Mountain Host Program and audit routinely to ensure that they are being met.
• Conduct morning meetings, safety huddles, and guest service sessions.
• Assign daily tasks and gather relevant information.
• Ensure volunteers' knowledge of mountain operations, events, and activities.
• Gather and share information across departments.

Guest Experience Enhancement

• Provide and model superior guest service.
• Address complaints and conduct guest surveys.
• Oversee day-to-day operations of the Concierge Desk.
• Manage the resort's Lost and Found process and procedures.

Knowledge Management

• Maintain comprehensive knowledge of Mt. Bachelor's operations, trail system, and amenities.
• Stay informed about local attractions and ensure volunteers are well-informed.

Administrative Duties

• Oversee monthly scheduling to ensure day-to-day host coverage within the scope of operating needs.
• Compile progress reports and maintain volunteers and training records.
• Keep standard operating procedures, processes, and reference guides up-to-date.
• Support the Guest Services Manager with budgeting.
• Work with various personnel, guests, and external partners.
• Act as a liaison between the Mountain Host program and other departments.

Communication and Guest Relations

• Maintain open and accurate communications across all channels and with all departments to gather and share information necessary for the Mountain Host program.
• Oversee Guest Surveying processes.

Secondary Function

• The Mountain Host Supervisor must maintain a working knowledge of all Guest Service functions helor and may be asked to support with other supervisory tasks within the Guest Services department, as needed.
• Partner with the Mt. Bachelor Pro Ski Patrol for pre-season department trainings and Safety Certifications.
• Assisting Mt. Bachelor Ski Patrol with incidents (when the required tasks fall within the definition of volunteerism).

Job Scope

The Mountain Host Supervisor operates within the established parameters of the Guest Services Department. While not responsible for the development of new policies and/or guidelines, the Supervisors' input is an important step when formulating new policies.

Supervisory Responsibilities

• Positions Supervised: 100+/- Volunteers
• Scheduling and assigning work:
  Yes
  • Assist in the creation and monitoring of the Volunteer Monthly Schedule.
  • Assist in the creation and monitoring of the Volunteer Mountain Hosts Daily Assignment Sheet.
• Training:
  Yes
  • Assist with Guest Services Training, Concierge Desk Training, Mountain Host Duty Stations training, and slope-side orientation tour training of all Mountain Hosts.
• Disciplinary Actions:
  Assist in the implementation of training, both at the beginning of the season and continuing.
• Hiring/Termination:
  Position will have input, but not full…