Senior IT Systems & Operations Administrator

The Opportunity

The Senior IT Systems and Operations Administrator is a dynamic technology leader who drives the performance, security, and reliability of COPA’s enterprise systems. Blending hands-on systems expertise with operational oversight, vendor strategy, procurement leadership, and onsite technical support, this role powers the infrastructure behind high-quality clinical and administrative care. As a trusted partner to leadership, the Senior IT Systems and Operations Administrator helps shape and elevate COPA’s IT capabilities—fueling innovation, efficiency, and exceptional service across the organization.

The Senior IT Systems and Operations Administrator is a dynamic technology leader who drives the performance, security, and reliability of COPA’s enterprise systems. Blending hands-on systems expertise with operational oversight, vendor strategy, procurement leadership, and onsite technical support, this role powers the infrastructure behind high-quality clinical and administrative care. As a trusted partner to leadership, the Senior IT Systems and Operations Administrator helps shape and elevate COPA’s IT capabilities—fueling innovation, efficiency, and exceptional service across the organization.

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do.

At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas:

• Own the day-to-day management and continuous improvement of COPA’s IT operational framework.
• Develop, refine, and implement IT processes, standards, procedures, and best practices.
• Maintain governance over user access, permissions, and system configuration across M365, Azure/Entra , SharePoint, VOIP, and other key business systems.
• Oversee operational governance of COPA’s phone ecosystem, including soft-phone tools, VOIP platforms, call routing standards, and communication workflows.
• Lead operational planning and coordination for the organization’s transition from traditional phones to soft-phone-based communication, ensuring alignment with IT standards and user readiness.
• Evaluate organizational technology needs and recommend solutions, improvements, and strategic changes.
• Support the long-term plan to insource IT infrastructure by documenting processes, expanding internal capacity, and reducing reliance on managed service providers.

• Serve as co-liaison to IT vendors, MSP partners, VOIP providers, ISPs, and software vendors.
• Monitor service levels, escalate issues, manage renewals, and evaluate vendor performance.
• Identify opportunities to transition appropriate functions from vendors to in-house operations.
• Coordinate technical escalations requiring external engineering or specialized support.
• Provide recommendations to leadership on vendor consolidation, replacement, or renegotiation.

• Manage procurement of hardware, software, and licensing, including vendor quotes and purchasing recommendations.
• Maintain IT asset inventory, warranties, refresh cycles, and lifecycle documentation.
• Establish and maintain inventory governance processes.

• Administer Microsoft 365, Azure/Entra , SharePoint, Teams, VOIP systems, and key business applications.
• Maintain SharePoint sites, permissions, lists, and workflows.
• Oversee system monitoring, patching, endpoint protection, and security hygiene.
• Supp…