Front Desk Manager - Hotel

Overview

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Front Desk Manager at one of Oxford’s Four-Diamond luxury or boutique-style hotels oversees the daily operations of the front desk, Valet, bell services, and night audit teams. This position ensures exceptional guest experience by maintaining a high service standards, staff training, and operational efficiency. The Front Office Manager plays a critical role in guest satisfaction, team leadership, revenue optimization, and brand representation, ensuring every guest interaction reflects the highest level of hospitality.

The Front Desk Manager plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Welcome guests with a polished and professional demeanor, overseeing processes to ensure a smooth check-in and check-out process
• Provide detailed information about the hotel, its amenities, and expert-level local recommendations
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Remain available to guests at all times and communicate frequently with housekeeping, maintenance, and Food and beverage staff
• Monitor guest satisfaction scores, implement improvements, and track service trends
• Take corrective action to solve deficiencies to ensure Four-Diamond standards are met and maintained
• Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system
• Coordinate with various departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction
• Handle VIP guest requests, special accommodations, and high-profile arrivals
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations

Perform all tasks in compliance with federal, state, local requirements and Oxford Collection of hotels safety standards and security procedures. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Report any maintenance issues to the supervisor or General Manager.

• Supervise and evaluate the performance of Front Desk Agents and supervisors, providing training, guidance
• Make recommendations on performance and discipline as needed
• Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members
• Review billing disputes and adjustments, ensuring accuracy and guest satisfaction
• Maintain thorough knowledge of hotel promotions,…