Front Desk Representative

Pine Springs Health is are seeking a friendly, organized, and professional Front Desk Receptionist to be the first point of contact for our clinic! This role involves managing the front desk, handling phone calls, and performing various administrative tasks to ensure smooth office operations. This position includes PTO, health & dental insurance, along with simple IRA benefits after 90 days of full time employment and has opportunity for professional advancement over time.

We pride ourselves in creating a supportive learning environment with high accountability.

• Being the first point of contact for our clinic:
  Greeting patients as they enter the clinic, Answering phone calls and documenting messages appropriately for the care team.
• Scheduling appointments, rescheduling, handling/notifying patients of No Shows
• Checking in patients for their appointments and ensuring that all information (billing, demographics) are collected and entered accurately into the practice management system.

• Comply with all policies, procedures, guidelines, and workflows.
• Perform safe work practices to protect the health and safety of employees and patients per OSHA regulation.
• Protect individually identifiable health information per HIPAA regulation.
• Proper and timely documentation within patient records
• Provide high quality customer service, escalating issues to leadership as appropriate

• Accountability: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks. Owns mistakes and uses them as opportunities for learning and development; openly discusses their actions and the consequences both good and bad;
  
  has an ability to identify strengths and developmental opportunities and leverages insight to adjust improve their effectiveness; courage to have the difficult conversation.
• Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.
• Championing Customer Needs: Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.
• Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.
• Attention to Detail: Pays meticulous attention to detail, ensuring accuracy and precision in documentation, data analysis, and implementation of processes. Recognizes the importance of maintaining data integrity and patient privacy.

• 1-3 years of experience in customer service required.
• Previous experience with an EMR platform is required, proficiency in Epic preferred.
• Previous experience in medical reception &/or scheduling required.

High school diploma or equivalent required. Bachelor’s degree in related field, preferred.

• Knowledge of standard office policies and procedures.
• Knowledge of standard office machines including document scanner, multi-line telephone, printer, etc.
• Knowledge of medical terminology is highly preferred.
• Full proficiency in touch-typing without viewing the keyboard is required.
• Ability to manage multiple tasks and work independently using good judgment.
• Ability to transcribe & format telephone calls efficiently
• Proficient in MSOffice including Outlook, Word, Excel and Teams.