System Director - Laboratory Services

Salary Range: $140,000 to $200,000/year    This position is eligible for in-state or out-of-state paid relocation assistance
** ST. CHARLES HEALTH SYSTEM
**** JOB DESCRIPTION
***
* TITLE:

** System Director, Laboratory Services
** REPORTS TO POSITION:
** VP Operations, Bend
** DEPARTMENT:
** Laboratory
* * DATE LAST REVIEWED:
** November 2025
** OUR VISION:
** Creating America’s healthiest community, together
** OUR MISSION:
** In the spirit of love and compassion, better health, better care, better value
** OUR VALUES:
** Accountability, Caring and Teamwork
*
* DEPARTMENT SUMMARY:

** The Laboratory Departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine.
*
* POSITION OVERVIEW:

** The
** System Director of Laboratory Services
** provides strategic leadership for St. Charles Health System’s integrated laboratory network, encompassing inpatient, outpatient, and outreach operations. This role is responsible for driving systemwide business strategy, financial performance, and service line growth while ensuring alignment with organizational goals for quality, efficiency, and sustainability.

The System Director oversees laboratory leadership across all campuses, directly managing managers and supervisors responsible for technical operations, outreach and pre-analytic services, and support functions.
** ESSENTIAL FUNCTIONS AND DUTIES:
**** Strategic Leadership and Growth
*** Provides strategic leadership for the integrated laboratory network across St. Charles Health System, encompassing four hospitals (Bend, Redmond, Madras, and Prineville) and multiple outpatient laboratory sites.
* Develops and executes a long-term strategy for laboratory service line growth, outreach expansion, and business development opportunities across Central Oregon.
* Identifies and implements innovative technologies, automation, and data-driven solutions that enhance efficiency, service quality, and market competitiveness.
* Partners with executive and medical leadership to align laboratory initiatives with organizational priorities in clinical excellence, financial sustainability, and patient experience.
* Represents Laboratory Services in systemwide planning, budgeting, and operational decision-making, ensuring alignment with enterprise goals.
** Operational and Financial Performance
*** Provides system-level oversight of all laboratory operations, including phlebotomy, point-of-care testing, and multidisciplinary medical laboratory science departments (e.g., chemistry, hematology, microbiology, serology, blood bank, and transfusion services).
* Ensures standardization of laboratory practices, processes, and quality metrics across all inpatient and outpatient locations.
* Develops, manages, and monitors operational and capital budgets for laboratory services; evaluates financial performance and develops strategies for cost optimization and revenue growth.
* Oversees vendor contracts, supply chain relationships, and reference lab agreements to ensure efficiency, compliance, and value.
* Uses benchmarking and performance analytics to monitor productivity, turnaround times, and key performance indicators (KPIs) across sites.
** Regulatory Compliance and Quality
*** Ensures full compliance with all applicable federal, state, and accrediting body standards, including
** CLIA****,
** CAP**,
** Joint Commission**,
** FDA**,
** and
**** AABB**.
*** Establishes and maintains systemwide quality assurance and performance improvement programs for laboratory operations.
* Leads regulatory readiness activities, inspections, and audits, fostering a culture of continuous compliance and quality.
* Partners with Operational and Quality leaders to maintain rigorous standards for testing accuracy, patient safety, and result reliability.
** Leadership and People Management
*** Oversees a network of laboratory leaders responsible for technical operations, outreach and pre-analytic services, point-of-care coordination, and support services.
* Recruits, mentors, and develops high-performing leadership teams to ensure operational…