System Director - Laboratory Services

The System Director of Laboratory Services provides strategic leadership for St. Charles Health System’s integrated laboratory network, encompassing inpatient, outpatient, and outreach operations. This role is responsible for driving systemwide business strategy, financial performance, and service line growth while ensuring alignment with organizational goals for quality, efficiency, and sustainability.

The System Director oversees laboratory leadership across all campuses, directly managing managers and supervisors responsible for technical operations, outreach and pre-analytic services, and support functions.

• Provides strategic leadership for the integrated laboratory network across St. Charles Health System, encompassing four hospitals (Bend, Redmond, Madras, and Prineville) and multiple outpatient laboratory sites.
• Develops and executes a long‑term strategy for laboratory service line growth, outreach expansion, and business development opportunities across Central Oregon.
• Identifies and implements innovative technologies, automation, and data‑driven solutions that enhance efficiency, service quality, and market competitiveness.
• Partners with executive and medical leadership to align laboratory initiatives with organizational priorities in clinical excellence, financial sustainability, and patient experience.
• Represents Laboratory Services in systemwide planning, budgeting, and operational decision‑making, ensuring alignment with enterprise goals.

• Provides system‑level oversight of all laboratory operations, including phlebotomy, point‑of‑care testing, and multidisciplinary medical laboratory science departments (e.g., chemistry, hematology, microbiology, serology, blood bank, and transfusion services).
• Ensures standardization of laboratory practices, processes, and quality metrics across all inpatient and outpatient locations.
• Develops, manages, and monitors operational and capital budgets for laboratory services; evaluates financial performance and develops strategies for cost optimization and revenue growth.
• Oversees vendor contracts, supply chain relationships, and reference lab agreements to ensure efficiency, compliance, and value.
• Uses benchmarking and performance analytics to monitor productivity, turnaround times, and key performance indicators (KPIs) across sites.

• Ensures full compliance with all applicable federal, state, and accrediting body standards, including CLIA, CAP, Joint Commission, FDA, and AABB.
• Establishes and maintains systemwide quality assurance and performance improvement programs for laboratory operations.
• Leads regulatory readiness activities, inspections, and audits, fostering a culture of continuous compliance and quality.
• Partners with Operational and Quality leaders to maintain rigorous standards for testing accuracy, patient safety, and result reliability.

• Oversees a network of laboratory leaders responsible for technical operations, outreach and pre‑analytic services, point‑of‑care coordination, and support services.
• Recruits, mentors, and develops high‑performing leadership teams to ensure operational excellence and professional growth across all campuses.
• Establishes clear performance expectations and accountability structures aligned with system goals and St. Charles Health System’s ACTS of Excellence.
• Promotes a culture of collaboration, inclusion, and shared leadership across all laboratories and associated teams.

• Partners with medical staff, nursing, operations, and administrative teams to advance integrated approaches to patient care and diagnostic excellence.
• Champions innovation and technology adoption, including automation, digital pathology, and data analytics tools to optimize service delivery.
• Promotes transparent communication and engagement with internal stakeholders and community partners to strengthen the laboratory’s role within the health system and regional network.

Supports the vision, mission and values of the organization in all respects. Supports…