Spa Host

Summary

The Spa Host is responsible for orienting guests to the spa facilities, greeting guests as they enter the facilities and providing exceptional personal guest service. This includes answering phone calls, assisting guests with questions regarding spa services and retail products, scheduling spa appointments, checking guests into the computer system and charging for services performed. The Spa Host is also responsible for keeping the lounge areas neat, clean and stocked with all amenities.

• Hourly Rate: $20 per hour
• Schedule:
  
  Wednesday to Sunday

• Issue spa lockers, robes and slippers to guests and escort them to the relaxation room.
• Provide orientation, tour, explain spa amenities offered and answer guests’ questions.
• Maintain a safe, clean and well‑organized spa environment through consistent monitoring of the lounge and locker/facility areas.
• Stock locker room supplies and amenities, maintain accurate supply lists and inventory sheets.
• Review spa appointments regularly.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotion and/or discounts available.
• Provide exceptional customer service and respond to guest inquiries in a timely manner.
• Keep a clean work space, including the retail display areas.
• Handle guests’ questions and concerns professionally and courteously.
• Work independently, remain at assigned post for extended periods of time without constant direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any occurrences involving staff or guests that require attention.
• Book and check out all spa appointments during your shift.
• Have full knowledge of the spa menu and be able to verbally explain each service.
• Be proficient with spa computer software for POS and scheduling.
• Close spa software at the end of the day, run closing reports and tickets for each technician.
• Perform opening and closing tasks diligently, following all protocols accurately.
• Assist in flipping treatment rooms and restocking the backbar.
• Handle money responsibly.
• Make confirmation calls 24 hours in advance, informing guests of the cancellation policy.
• Drop linen to housekeeping regularly and check on clean linen.
• Check the shipment area for arriving packages.

• 1–2 years of customer service experience, preference given to those with experience in the spa or hospitality industry.
• Computer literate at a sufficient level to conduct the required tasks.
• Ability to use spreadsheets and knowledge of Microsoft Windows and Office.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.