Accounting Technician

The City of Card Bend is accepting applications for one (1) regular, full-time Accounting Technician I in the Revenue and Billing Division of the Water Services Department. This is an hourly, non-exempt (overtime eligible) position represented by the City of Bend Employee Association (COBEA). The City may use this job posting to create an eligibility list for future hiring purposes. Please review the entire job posting, including the application requirements at the end.

As an Accounting Technician I in Water Services, you are often the first person customers connect with when they have questions about their water service. Your day includes assisting customers समाचारerechtायल in person and over the phone, helping them understand their utility bills, processing payments, and resolving account issues with care and accuracy. You’ll work closely with teammates across Water Services, meter reading, and field operations to coordinate service requests, start and stop water service, investigate usage concerns, and ensure customer accounts are accurate.

The role blends customer service with detailed account work, offering variety, problem‑solving, and frequent opportunities to make someone’s day easier.

Water Services supports the City of Bend’s mission to provide reliable, safe, and sustainable water systems while delivering transparent and responsive service to the community. You will learn how City programs, billing systems, and field operations work together, becoming a trusted resource for customers navigating essential services. This role directly supports City Council goals related to infrastructure reliability, financial stewardship, and excellent customer service.

If you enjoy helping people, learning systems, and contributing to work that has a daily impact on the community, this position offers a rewarding path in public service.

• Provides excellent internal and external customer service to create a positive experience for customers through professional and courteous behavior and creative problem solving.
• Answer calls, emails, and in‑person requests for information and service requests; provide general information on departmental and City programs and procedures, conduct preliminary research, inform and communicate results to the customer.
• Processes customer payments, sets up payment plans, addresses billing inquiries and disputes, updates customer information, manages account transfers, and assists with account‑related inquiries.
• Initiates starting and terminating water services, schedules maintenance and repair services, responds to general inquiries and handles emergency service requests, assists with online account access, and provides information on water quality and safety.
• Provides information on water usage, advises on water conservation programs, addresses high usage concerns, investigates customer complaints, and escalates issues to appropriate levels if necessary.

We’re looking for someone who enjoys helping people and takes pride in providing accurate, reliable service in a fast‑paced environment. The right candidate is customer‑focused, detail‑oriented, and able to manage multiple tasks while staying organized and approachable. This role is a great fit for someone who communicates clearly, works well as part of a team, and is motivated to learn how City services work together to support the community.

Highly qualified candidates will bring working knowledge of customer support or billing processes and demonstrate skills in problem‑solving, data accuracy, and customer communication. Successful candidates are comfortable working with technology, can explain information in plain language, and remain calm and professional when resolving questions or concerns.

Candidates who meet the listed minimum qualifications, including an equivalent combination of education and experience, will be considered for an interview. Please ensure your application includes information about your education, relevant paid and unpaid work experience, and applicable licenses and certifications. Avoid referencing john to the job duties section of the application.

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