Enrollment Specialist

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The Enrollment Specialists are part of a primary customer service team, serving as the first point of contact for community members, staff, and students over the phone via the Admissions and Records line and via the welcome email. They answer detailed questions about COCC programs and classes, admissions, placement testing, transcript requests, advising, registration, student accounts and related policies/procedures/deadlines, as well as general questions about program/degree requirements.

They process/track many student record related COCC academic forms and they are the lead for OSU Degree Partnership Program admissions processing and a main point of contact for OSU
-Cascades Enrollment Staff.

• Serve as the primary A/R staff members answering the Admissions & Records phone line (including voicemails) and the welcome email, providing information to current and prospective students about COCC programs, admissions, registration, advising, and placement testing, as well as general questions about financial aid, student housing, and program/degree requirements; includes answering general questions for community members and making appropriate referrals to other staff or departments on campus.
  
  Teach students how to use all necessary COCC related accounts and navigate COCC’s website and understand all college policies and procedures
• Provide information to faculty and staff regarding academic policies, term dates and deadlines, as well as instruction on which overrides to use and how to enter overrides to allow student registration.
• Process student requests via phone and/or email, including registration (add/drop) and program changes, while also effectively communicating COCC policies and relevant term dates/deadlines.
• Recognize and work effectively with a diverse population of students and/or community members who may be frustrated, angry and/or confused.
• Manage the welcome account, including archiving and/or purging messages, directing messages to other A/R staff and/or departments as needed, managing automatic replies and standardized email response templates and signature requirements, etc. Provide back-up to the selective admissions account as needed.

• Process weekly OSU Degree Partnership Program (DPP) admissions reports, including data entry for OSU admissions applications and math/writing placement, with the goal of having all applications processed within one week of receipt of the report. Receive and process change of campus forms, change of term forms, OSU DPP cancellations, and orientation checklists. Upload transcripts to OSU cloud drive, and download transcripts from OSU cloud drive for articulation by TDE.
  
  Oversee file management and archiving of OSU Cascades student records. Main point of contact for OSU
  -Cascades Enrollment Services Staff.
• Assist transcript/degree evaluators with preparing transcripts for articulation by assigning terms of attendance and evaluating transcripts to determine if placement requirements have been met by transfer coursework. Review outside placement exams for placement waivers, working closely with the Placement Coordinator.
• Process and track inmate letters and requests, legal and chosen name change forms; academic warning forms and W-9s while managing/following tracking processes and student record archival procedures.
• Process incoming petitions and manage the petcomm inbox. Check petitions into the shared tracking sheet, organize petitions for review, respond to students with no documentation, and move all petitions and decisions to student files upon completion. Archive and/or purge the inbox as needed and manage all automatic replies and standardized signature requirements. Enter and/or audit Nursing program admissions test scores in Banner with a high level of accuracy.

• Assist A/R team in completing A/R calling campaign.
• Contribute to commencement coordination and planning, submitting tickets for check-in and stage set-up, food and beverage for check-in activities, ordering communication equipment, organizing and setting up check-in on day of commencement and assisting where required for check-in and /or courtesy table. Participate in regular commencement team planning meetings/work groups.
• Support Recruitment and Outreach with student data entry, campus tour scheduling, and special projects as needed.
• Participate in the Admissions and Records team to support the College’s mission, vision, values, and goals and a shared vision of excellence in student…