Front Desk Receptionist

Receptionist rles Health System serves as the first point of contact for visitors, providing administrative support and exceptional customer service to all St. Charles Health System caregivers, providers, and visitors in person and via telephone. This role ensures smooth day‑to‑day operations of the front desk and assists with various office tasks to maintain an organized and welcoming environment for the Administrative Office Suite.

• Provides reception support by greeting, assisting, answering questions, and directing visitors when they enter the Administrative Suite using appropriate customer service skills.
• Processes incoming mail for the Administrative Office Suite and distributes appropriately.
• Assists with administrative tasks such as data entry, filing, document preparation, drafting reports, letters, minutes, and other materials.
• Schedules and confirms appointments, meetings, and conference room bookings.
• Provides technical, audio‑visual, and desktop publishing (Outlook, Excel, Word, Publisher, Visio, and PowerPoint) expertise in program applications and technologies for caregivers.
• Supports compliance with all local, state, and national health‑care guidelines, rules, and regulations (Joint Commission, Medicare/CMS, Health Division, ISO, etc.).
• Coordinates office supplies inventory and ordering; responsible for stocking supplies, managing office equipment, and coordinating service and maintenance as necessary.
• Models, leads, and influences the organizational design and effectiveness of the “One St. Charles” operational model to promote interdisciplinary collaboration and shared accountability while improving the experience of patients, physicians, providers, and caregivers.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality, complies with all applicable laws, regulations, policies, and procedures, and supports corporate integrity efforts by acting ethically and reporting violations.
• Delivers customer service and/or patient care in a manner that promotes goodwill and is timely, efficient, and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

• Required:
  
  High school or GED.
• Preferred:
  Bachelor’s degree.

• Required:
  
  N/A
• Preferred: N/A

• Required:
  
  Minimum two (2) years’ administrative or office experience.
• Preferred:
  Three (3) years’ experience in a Receptionist/Administrative Assistant level role, including proficiency at handling multiple tasks; previous hospital or healthcare experience; knowledge of medical terminology.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Administrative
• Industries:
  Hospitals and Health Care