Field Service Technician - Access Control Specialist

overview

this is a field service technician position. We are seeking an individual with strong background in locksmithing and door hardware. This is a physically demanding and often outdoors position. dividia provides security solutions to residential, commercial, and industrial customers. This includes alarm, surveillance, intercom, and access control systems. Our core business is built around a leading-edge nvr platform for the surveillance industry.

This position will support our north texas customer base by installing and servicing security systems.

access control hardware, electronic locking systems and door-related components

• serve existing accounts by analyzing work orders, diagnosing faulty equipment/wiring, conducting tests, and resolving issues.
• install new systems by reviewing project scope, mounting and wiring devices, and completing acceptance tests.
• maintain rapport with customers by examining problems, recommending solutions, and proposing system improvements.
• perform preventative maintenance.
• troubleshoot and service electric strikes, magnetic locks, request-to-exit devices, and door position switches.
• interpret wiring diagrams and access control system schematics.
• this is a physically demanding and often outdoor position. Candidates must be comfortable working independently for extended periods.
• travel may be required up to 50% of the time, including overnight stays.

• serve existing accounts by analyzing work orders, diagnosing faulty equipment/wiring, conducting tests, and resolving issues.
• install new systems by reviewing project scope, mounting and wiring devices, and completing acceptance tests.
• maintain rapport with customers by examining problems, recommending solutions, and proposing system improvements.
• perform preventative maintenance.
• troubleshoot and service electric strikes, magnetic locks, request-to-exit devices, and door position switches.
• interpret wiring diagrams and access control system schematics.
• this is a physically demanding and often outdoor position. Candidates must be comfortable working independently for extended periods.
• travel may be required up to 50% of the time, including overnight stays.

• excellent experience with access control hardware, electronic locking systems and door-related components.
• preferred experience with access control systems (hardware and software), electronic locks, maglocks, strikes, rex, door hardware, and low voltage wiring.
• locksmithing background or experience with mechanical/electronic door components.
• electronics troubleshooting, reading site maps, and maintaining client relationships.
• quality focus and results-driven mindset.
• experience with brands such as hid, mercury, hes, or similar is a plus.

• maturity and punctuality are expected and appreciated.
• must pass an fbi background check for texas private security bureau license.

• cell phone reimbursement twice annually.
• company van for use during the workday.
• company-issued credit card for work-related expenses.
• per diem during travel $28 - $38 hourly based on experience.

dividia technologies was founded in 2002 to bring remote security and surveillance solutions to market. With headquarters in fort worth, texas, we are strategically positioned to deliver world class solutions throughout north america. We control our dvr platform and integrate with point-of-sale, alarm, billing, and weighing systems to provide time critical information. Our products are used in residences, universities, hospitals, warehouses, retail outlets, and restaurants.

We build relationships with our customers and consider each one a partner in our success. Tx lic - b16555.