Information Tech Spec - Business Analyst​/Software Integration Spec

Job Details
Posted: 03-Feb-26
Location: Bemidji, Minnesota
Salary Range: Depends on Qualifications; current pay range is $28.18 – $45.82 per hour Responsibilities

• Serving as the Business Analyst for Next Gen Student. (Percent of Time: 30%)
• Acting as a liaison among stakeholders to understand the structure, policies and operations of an organization and to recommend solutions that enable projects to be successful and goals to be met.
• Participating in requirements gathering sessions to analyze, define and document business processes, software requirements, data management systems and development of specifications for technology initiatives.
• Working as a liaison between IT and business representatives, analyzing business activities and presenting the findings for analysis of solutions to purchase, implement, or develop.
• Collaborating with the development team on the development, testing, deployment and adoption of solutions.
• Communicating and consulting with system user populations concerning system changes and implementation planning for changes and releases.
• Assisting with software application integration. (Percent of Time: 20%)
• Designing, developing and implementing data integration solutions between disparate application systems under the direction of the Lead Software Application and Integration Specialist.
• Providing ongoing technical support and maintenance of software applications and integrations to ensure the functional design meets changing business needs and providing updated functionality as necessary (percent of time: 20%).
• Providing timely and effective IT support for BSU and NTC employees and students across all technology platforms, while creating and maintaining clear technical documentation and delivering user training (percent of time: 20%).
• Accurately documenting, researching, and analyzing issues to determine appropriate solutions for rapid resolution; responding to support requests via phone, electronic channels, and in person; escalating tickets to technical experts as needed.
• Developing and maintaining internal and external knowledge base articles that are clear, coherent, and organized.
• Assisting with training faculty, staff, and students through in-person sessions or web-based methods to promote effective use of technology resources.
• Engaging in professional development and continuous improvement by attending conferences, training classes, and participating in professional IT organizations.
• Performing other duties as assigned to ensure the smooth functioning of the department.

• Two (2) years of current experience providing information technology support services; a Bachelor’s degree in a related IT field may substitute for 1 year of experience; an Associate degree may substitute for 6 months of experience.
• Working knowledge of a variety of computer platforms including Apple and Windows OS, printers, mobile devices and peripherals.
• Working knowledge of network and server concepts and protocols sufficient to diagnose or troubleshoot issues.
• Working knowledge of a variety of software applications, including Microsoft Office and Internet applications.
• Ability to evaluate user needs and recommend specific applications to meet those needs.
• Ability to understand detailed technical information.
• Demonstrated oral and written communication skills to effectively communicate technical information to technical and non-technical users.
• Ability to problem-solve and implement applicable solutions.

• Knowledge of databases and data management concepts.
• Experience working with Minnesota State databases and systems.
• Experience working with Microsoft Power BI.
• Experience working with Microsoft Access.
• Demonstrated understanding of FERPA and data privacy requirements.
• Demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.

• All applicants must be able to lawfully accept employment in the United States at the time of an offer of employment.
• The University does not offer H‑1B sponsorship.
• Official transcript(s) must be provided to Human Resources upon hire.
• Employment is covered by the collective bargaining agreement for the Minnesota Association of Professional Employees (MAPE).

Internal Bid Process – Open for bids from eligible MAPE members from 02/02/2026 to 02/09/2026. Current employees eligible to bid should submit a Bid Application by 4:30 p.m. on Monday, February 9, 2025.

For inquiries about the position, contact:

Theresa Eckstein, Technology Support Supervisor
Phone: 218‑755‑3777
Email: theresa.eckstein