Desktop Support Administrator

COMPANY INFORMATION

Delta Dental of Minnesota is the largest regional provider of dental benefits, passionately serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several consecutive years and value our team members for building this reputation.

The Desktop Support Administrator is responsible for providing first and second level of operational support for infrastructure systems, networks, telecommunications, video conferencing and services in the Operations and Technology Center in Bemidji, MN. This includes installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS desktop and notebook computers, peripherals, iPads, and associated peripherals including AV equipment.

This position will be with Stratacor, an affiliate of Delta Dental of Minnesota.

• Provide Level 1 and Level 2 helpdesk support to company users during core business hours and after hours support as needed
• Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers using system-imaging software
• Document issue resolution using the helpdesk ticketing system
• Maintain excellent communication with all end users and other members of the Technology Department
• Research, test, configure and software
• Set up, maintain and troubleshoot Apple iPad and iPhones
• Set up and configure printers, scanners and other peripherals
• Set up and maintain audio visual equipment and provide on-site meeting support
• Maintain inventory of all hardware and software resources
• Work with outside vendors as needed
• Willingness to train employees on various IT topics
• Execute other assigned tasks or projects as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze and effectively solve problems in a timely organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment

• 5+ years set up, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS)
• Experience with Windows and MacOS desktops and netbooks, as well as ios devices, in an Active Directory environment

• Experience with Microsoft Exchange, Microsoft Office 2013/2016, Microsfoft Office 2011 for Mac, Office 365, WDS (Windows Development Server), Romgar, Shore Tel, Cisco, JAMF, Casper Suite, Life Size, Polycom., SCCM, SCCOM, both Apple and PC environments and basic understanding of networking and TCP troubleshooting.

• Travel Requirements:
  Minimal
• Weight Lifting Requirements: 50 lbs
• Sedentary Work:
  Prolonged periods of sitting at a workstation while working at a computer

• Reports To:
  
  Manager of Desktop Services
• Directly Manages:
  None
• Internal Relationships:
  Customer Service Representatives, Supervisors, Operations, and Human Resources
• External Relationships:
  Vendors as appropriate

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), and Holidays. Visit https://(Use the "Apply for this Job" box below). for more information.

The starting salary range for this position is $29.00 TO $36.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members.

In…