Patient Access Representative - AF | Float Pool

Patient Access Representative – AF | Float Pool | 40 hrs/week

Facility: Bemidji Main Clinic

Location: Bemidji, MN
Address: 1233 34th St NW, Bemidji, MN 56601, USA

Shift: 8 Hours – Day Shifts

Job Schedule: Full time
Weekly

Hours:

40.00
Salary Range: $17.93 – $24.26 per hour
Union Position: Yes

Department Details: Schedule:
Monday through Friday 8:00am to 5:00pm

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. You will be the first point of contact, creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

• Greet patients and verify demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishing and assigning financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

• Post secondary education or equivalent training in a healthcare or business related field is preferred.
• Previous customer service experience in an office setting, preferably in a healthcare setting.
• Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
• Medical terminology desired.

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent. Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0244509
Job Function: Revenue Cycle