Sales Enrollment Coordinator, High School Study Abroad

Position

Student Enrollment Coordinator, High School Study Abroad

Global Education Advisor, High School Study Abroad

Global Navigator Programs, High School Outbound Department

Remote—Minnesota, Wisconsin, or Utah

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent, multi‑cultural world.

• Change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. Be part of the change!
• Competitive total rewards package; exceptional benefits covering paid time off, parental leave, gym reimbursement, employee assistance, disability, floating Fridays, study abroad discounts, 403(b) plan, insurance, flexible spending accounts, and voluntary benefits.
• Fast‑paced, international, collaborative team of professionals in 29 countries, serving participants from over 140 countries each year.

• Paid time off and parental leave
• Gym reimbursement program
• Employee assistance program
• Short‑term & long‑term disability
• 6 floating Fridays (based on eligibility rules)
• CIEE Study Abroad and TEFL program discounts
• 403(b) retirement plan with employer contribution
• Insurance coverage (life, travel, medical, dental, and vision)
• Flexible spending accounts / health savings accounts (medical and dependent)
• Voluntary benefits (identity theft protection, pet insurance, accident, and critical illness)

Grow student enrollment in CIEE’s high school summer abroad programs with effective sales outreach and a goal‑driven mindset. Own the applicant journey from initial interest to confirmed participation, guiding students and building trust with families. Passion for relationship building and working with teens, converting inquiries into study abroad experiences.

• Convey value and tangible outcomes of study abroad to students and guardians.
• Follow a structured sales outreach process via phone, text, and email.
• Manage high daily call volume (20‑60 calls per day).
• Motivate and coach participants and families through scholarships, applications, and barriers.
• Provide customer service throughout the application, acceptance, confirmation, and pre‑departure prep.
• Host virtual webinars for students and parents.
• Present to students and parents in person at high schools and fairs; domestic travel required.
• Review applications, accept applicants, and convert them to paid participants.
• Ensure accurate financial accounts and follow up on discrepancies.
• Use Salesforce reports to manage pipeline and reach sales goals.
• Maintain accurate records in Salesforce.
• Provide on‑program participant support year‑round.
• Participate in sales training and develop professional skills.
• Flexibility to work evening hours and provide emergency support during travel weekends.
• Opportunity to earn international travel to chaperone student group flights.
• Other duties as assigned.

• Bachelor’s degree or international equivalent.
• Minimum two years of customer service or sales experience.
• Ability to navigate challenging conversations.
• International travel or study abroad experience is a plus.
• Experience working with diverse high school students is a plus.
• Additional language skills beyond English are a plus.
• Excellent verbal and written communication tailored to different audiences.
• Strong organization skills and attention to detail.

The position is open to candidates located in Minnesota, Wisconsin, or Utah.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.