Customer Experience Rep III; Concierge

Customer Experience Rep III (Concierge) page is loaded## Customer Experience Rep III (Concierge) locations:
Minnesota:
California time type:
Full time posted on:
Posted Yesterday job requisition :
R-3037
** ANDERSEN CORPORATION

SUMMARY:

** At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.

Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.

Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
*
* Job Description:

** The Customer Experience (CX) Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. In this role you will be a Subject Matter Expert in multiple functions within the entire CX team.
Standard work hours for this role are 9:30 a.m.– 6:00 p.m. CST    This opportunity will involve a mix of onsite and digital training.

PRIMARY RESPONSIBILITIES:

· Communicate with customers using multiple workflows (i.e., phones, quotes, orders).

· Handles complex customer issues/exceptions, weights options and alternatives. Is effective in situations where information or standards are unclear.

· Identify, respond and resolve customer inquiries independently and handle escalated requests. Handles exceptions that are unique and require one-time solutions.

· Understands and suggests broader implications across multiple teams for continuous improvement opportunities.

· Understands CX supply chain from quote to order.

· Positive, professional, empathetic, customer-focused, inclusive and solutions-oriented. Living the Andersen Team values consistently.

· Supports teams through coaching and mentoring. Provides objective input to supervisor on employee work performance.

QUALIFICATIONS AND SKILLS:

MUST HAVE

QUALIFICATIONS:

· High School diploma or equivalent plus 3-years work experience to include training and processing work.

· Advanced written, verbal, phone communication skills.

· Ability to multi-task, prioritize and manage time effectively.

· Advanced computer skills; including Microsoft Suite.
NICE-TO-HAVE

QUALIFICATIONS:

· Andersen product knowledge.
** Pay Range:**$27.25 - $39.55
** CULTURE AND BENEFITS:
** At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.

Availability of benefits may differ by site or position.
* 401 (k) Plan, Employer Fixed Contributions & Company Matching
* Profit Sharing
* Medical, Dental and Vision Coverage
* Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
* Life Insurance
* Paid Time Off & Paid Holidays
* Paid Maternity Leave & Paid Parental Leave
* Career Growth Planning & Nationwide Career Opportunities
** PROFIT SHARING:
In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC

EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
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