Field Technician Talent Pool

Overview

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. We’re on a mission to change the way the world interacts with energy and we’re building a company and brand that puts power at the center of life.

We’re creating a dynamic culture where employee development, well-being, and safety come first.

This is an evergreen job posting created to build candidate interest in preparation for when this position receives budget approval.

About Sunrun:
Since 2007, Sunrun has grown into America’s #1 home solar and battery company. We invest in your skills through the Power+ program, training you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons.

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with customers, the Branch Manager, the Senior Electrical Foreman, the Construction Supervisor and the centralized scheduling Field Service Team.

• Troubleshoot and resolve solar electric warranty and service issues that arise with modules, inverters, monitoring and balance of system components
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
• Ensure timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2

• High School diploma is required
• 1 - 3 years of previous field construction or solar experience required
• PV design or PV electrical experience is preferred

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.

• Knowledge of the NEC and applicable codes and standards
• Must be a motivated team player, looking to succeed
• Proven track record of excellent customer service
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Strong computer skills
• Electrical/PV Installation Knowledge:
  Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety:
  Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Customer Service:
  Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Results Driven:
  Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Problem Solving:
  Solid logical decision…