Customer Service Specialist

Overview

Our client who specializes in custom glass, has over 50 years of experience in the commercial glass industry. We are seeking a detail-oriented Customer Service Representative to join our team. In this role, you will play a pivotal part in ensuring accuracy and efficiency in our service and order processing department.

• Promptly and professionally monitor and respond to phone and email inquiries and service calls
• Enter new service tickets into the database promptly, ensuring all relevant details are meticulously captured.
• Generate and process purchase orders for project-related materials and services.
• Track purchase orders to guarantee timely delivery, following up with vendors as necessary.
• Coordinate with internal teams to verify receipt of goods and services
• Communicate with vendors to confirm purchase details, delivery dates, and address any outstanding issues.
• Follow up on delayed or incomplete deliveries, escalating issues to management when necessary.
• Create and send invoices and finalize any outstanding ticket issues

• Must have receptionist duties, customer service, or data entry.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams, vendors, and external contacts.
• Proficiency in Microsoft Office Suite and experience with database software

If this sounds like it is right up alley, please apply today!