Telecom Service Desk Lead

Our client is seeking a Telecom Service Desk Lead to join their team. As a Telecom Service Desk Lead, you will be part of the operations supporting critical site management and utility location services. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Telecom Service Desk Lead

Location:
Belton, TX

What's the Job?

• Manage and oversee the team responsible for creating and handling all incoming calls
• Coordinate site plan reviews and facilitate communication between construction crews, property owners, and utility providers.
• Dispatch technicians to work sites to locate and mark underground utilities such as gas, electric, water, and telecommunications lines.
• Create and manage tickets for specialized locating equipment to ensure accurate utility location and safety compliance.
• Ensure all activities adhere to safety standards and regulatory requirements, maintaining high-quality service delivery.

What's Needed?

• Experience in utility location, construction site management, or related fields is preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to coordinate multiple tasks and prioritize effectively.
• Proficiency with ticketing systems and site plan review processes.

What's in it for me?

• Opportunity to lead impactful projects in a dynamic industry.
• Be part of a supportive and innovative team environment.
• Gain valuable experience in utility management and project coordination.
• Contribute to safety and efficiency in critical infrastructure operations.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.