Area Supervisor

Area Supervisor – Ross Stores, Inc.

Ross Stores is an off‑price retailer with over 2,200 stores, dedicated to offering merchandise at extraordinary savings. The Area Supervisor is a member of store leadership responsible for a specific area of the store and for supervising all operations when serving as Manager on Duty. The role requires maintaining a clean, safe, and customer‑friendly environment, overseeing merchandise processes, leading associates, and ensuring compliance with corporate standards.

• Maintain a safe and secure store environment by practicing safe behaviors and ensuring timely reporting of unsafe conditions or practices to store leadership.
• Control building security, including entrance/exit, EAS devices, cash office, armored carrier pick‑ups, and register area.
• Regularly test fire alarm systems and respond to after‑hours alarms.
• Treat all customers, associates, and leaders with respect; demonstrate courtesy, friendliness, and professionalism at all times.
• Represent and support the company brand; maintain a professional appearance and enforce the dress code.
• Keep all areas clean, well‑maintained, and merchandised to standard; remove clutter and ensure clear egress to emergency exits.
• Oversee receipt and processing of all merchandise, ensuring recovery, sizing, markdowns, and back‑stock are completed to company standards.
• Handle all non‑merchandise inbound deliveries such as signs, supplies, and special deliveries.
• Maintain cleanliness and organization of all stockrooms and store back‑stock, including signage and re‑wraps.
• Conduct “Code 50” package inspections and maintain the Public View Monitor (PVM) system.
• Coach and train associates on cash registers, shortage control, and front‑end procedures; manage break schedules and ensure equipment functions properly.
• Ensure front‑end associates execute company best practices, maintain pace, and expedite customer line handling.
• Manage fitting rooms, ensuring garment tags are audited, returned merchandise is scanned and security‑tagged, and go‑back compliance is maintained.
• Perform administrative duties as assigned by the store manager, including cash pulls, bank deposits, payroll administration, and employee scheduling.
• Apply business acumen, prioritize tasks, collaborate across departments, and communicate effectively to lead by example.
• Support the company’s commitment to diversity, equality, inclusion, and community engagement.
• Adhere to personal and store brand standards while maintaining a professional appearance.

• Excellent verbal communication skills; fluency in English.
• Prior customer‑service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail.
• Availability to work evenings and weekends.
• Capacity to operate all store equipment, including PETs, registers, and PCs.
• Physical stamina to stand, walk, lift, bend, and climb as required; may need to lift >25 lb.
• Additional qualifications may apply for stockroom shifts (e.g., lift >20 lb).

• Ability to spend up to 100 % of working time standing, walking, and moving around the store.
• Regular bending, squatting, kneeling, climbing, carrying, reaching, and stooping.
• Occasional pushing, pulling, and lifting of more than 25 lb.
• Use of janitorial equipment, rolling racks, ladders, and other assigned supplies.

• Retail Associates
• Stockroom Leads (where applicable)

• Manage work processes
• Business acumen
• Plan, align, and prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability & execution

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other category protected by federal, state, or local laws.

This job description is a summary of the primary duties and responsibilities of the position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities; contents are subject to change at management's discretion.