Team Leader, Management

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We foster a high performing, connected culture where everyone feels they belong.

We are committed to continuous improvement through our long-term strategy, Block Next, focusing on innovation, client experience, and sustainable growth to enhance how we work, serve, and lead.

As a Team Leader, you will lead a customer-centric team, manage a single tax office, and drive seasonal tax business growth. You will develop your skills in tax topics and serve as a resource for associates.

Ideal candidates will have multi-unit management experience in retail, restaurant, banking, or related industries, and at least 2 years as a Tax Professional.

Responsibilities include creating growth plans, recruiting, resolving client concerns, ensuring deadlines and quality standards, coaching staff, scheduling, and preparing tax returns as needed. You will also conduct performance reviews and address employee issues.

Required skills include customer service experience, team management, tax knowledge, proficiency in MS Office, independence, resilience, flexibility, and a high school diploma or higher.

Benefits include health and wellbeing programs, discounts, 401k, stock plans, and support for neurodiversity and caregivers. H&R Block values diversity and inclusion, fostering a culture of trust and belonging.

This is a full-time, non-applicable seniority level position in retail industry, with an emphasis on leadership and customer service.

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