Regional Manager

The Regional Manager is responsible for all staffing, sales, and operations at Scooter's Coffee locations within the assigned region. This role builds and leads a friendly, service-oriented management team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style at all locations. The Regional Manager exemplifies Scooter's Coffee core values. The Regional Manager reports directly to the District Manager.

Exempt – Learned Professional

• Salary Range: $50,000 - $60,000/year
• Paid Time Off
• 401(k) Retirement Account (Optional)
• Paid training
• Meal and Drink discounts

• is responsible for providing support, on-site training, motivation, encouragement, and accountability to the operations and brand integrity of Scooters Coffee at the store level for multiple stores within the region
• is responsible for scheduling and attending active, regularly scheduled visits in stores with managers and supervisors within the assigned region to ensure that the brand story is living at the store level
• is responsible for contributing to our efforts at Rize And Grind, and Scooters Coffee by standardizing the operational excellence at the store level and across the company by ensuring the execution of standardized operating systems across all assigned locations
• is responsible for the daily operation of the assigned Scooter’s Coffee locations in the event that the managers and/or supervisors are unable; directs staff and supervisors to ensure that customers are satisfied with their experience; and makes certain the assigned locations are profitable; investigates and resolves complaints regarding food quality or service when necessary
• works closely with the supervisory teams at all assigned locations to determine the division of duties across all assigned locations
• oversees the maintenance of store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment at all assigned locations
• interviews, hires, trains, and develops staff to demonstrate all company standards in customer experience and operations at assigned locations
• contributes to profitability by seeks opportunities to increase sales and by overseeing and managing expenses at all assigned locations
• is responsible for maintaining company standards in personal and store sales/performance metrics, ensuring employees comply with health and food safety standards and regulations at assigned locations
• is responsible for encouraging and ensuring full team participation in both setting store goals and developing action plans to accomplish goals at assigned locations
• is expected to work 40-50 hours per week between assigned locations; typical hours for assigned stores will be 5:30am - 8pm, 7 days a week, but are subject to change
• makes and services specialty coffee and tea beverages, covers shifts as needed at all assigned locations
• collaborates with the marketing department on social media content, marketing campaigns and more
• is present as needed while opening new locations in their assigned region; including all construction, set-up and opening appointments as required by the owner/operators

When necessary, the Regional Manager will actively step in and ensure that all locations operate appropriately and successfully by:

• providing ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance, responding to employees’ questions in a timely manner, enforcing dress code, maintaining positive employee morale
• maintaining accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions
• overseeing and assisting in determining daily and weekly staffing requirements based on business need and assisting in the creation of work schedules accordingly for all staff while maintaining efficient labor costs
• assisting the supervisory team in ensuring that all shifts are covered at all times at assigned locations
• assistin…