Customer Service Representative

Direct message the job poster from Trova Advisory Group

Position: Customer Service Representative

Reports To: Customer Service Supervisor

• Monday–Thursday: 3:30 PM – 12:00 AM
• Friday: 2:30 PM – 11:00 PM

Compensation: $21.00/hour ($20.00 base + $1.00 shift differential)

Employment Type: Hourly, Non‑Exempt

The Customer Service Representative is responsible for managing freight orders and delivery appointments while providing exceptional customer support. This role involves coordinating with internal teams and external supply chain partners, maintaining accurate order and load data within TMS systems, resolving delivery issues, and responding promptly to customer inquiries. The position also includes managing claims, maintaining KPI scorecards, and investigating overage, shortage, or damage incidents.

Employees are expected to consistently demonstrate strong values, including modesty, integrity, dependability, work ethic, efficiency, safety, and trust.

• Schedule, maintain, and track delivery appointments
• Resolve customer issues and PO due date conflicts
• Maintain accurate load and order status within TMS systems
• Manage freight claims and delivery exceptions
• Respond to customer inquiries in a timely and professional manner
• Perform additional duties as assigned by management

• Positive attitude and strong work ethic
• Effective problem‑solving and decision‑making abilities
• Strong attention to detail and organizational skills
• Ability to follow instructions accurately
• Ability to work effectively in a fast‑paced, team‑oriented environment

• Professional phone skills and etiquette
• Previous customer service experience preferred

• Paid Time Off (PTO)
• $500 Employee Referral Program
• Medical, dental, and vision insurance
• Company‑paid life insurance and disability coverage
• Flexible Spending Account (FSA)
• Holiday pay
• 401(k) with company match

Veterans are encouraged to apply. All applicants must successfully pass pre‑employment testing. Only candidates selected for interviews will be contacted. This employer is an Equal Opportunity Employer and maintains a drug‑free workplace.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status. We are committed to fostering an inclusive workplace where all individuals are welcomed and supported.

If you require reasonable accommodation during the application or interview process, please contact us at  Include the nature of your request and your contact information.

Trova Advisory Group offers a comprehensive benefits package including medical and dental options for all eligible employees.