IT Business Analyst

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

As a Business Analyst, you will be responsible for understanding business needs, analyzing requirements, and collaborating with cross-functional teams to deliver technology solutions that maximize value for both the business and the customer. Your focus will be ensuring that business requirements are effectively captured, communicated, and implemented in alignment with the organization’s strategic goals.

You will work closely with Product Managers, Product Portfolio Managers, developers, and stakeholders to act as a bridge between business and technology, supporting the delivery of customer-focused outcomes. This role requires a strong emphasis on analyzing business processes, recommending improvements, and collaborating on defining and measuring value.

Work with business stakeholders to gather, document, and validate business requirements. Translate these into clear functional specifications for technology solutions while ensuring alignment with organizational goals.

Analyze and document current business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement. Collaborate with teams to implement solutions that streamline operations and improve value delivery.

Collaborate with the Product Manager to define and refine user stories and acceptance criteria. Ensure that stories reflect business needs and customer value while aligning with the product roadmap.

Partner with the Product Portfolio Manager and Product Manager to define and articulate measurable value metrics for new features and initiatives. Use these metrics to support prioritization and decision-making.

Act as a liaison between business and technology teams, ensuring clear communication and shared understanding of requirements and goals. Facilitate workshops and discussions to gather feedback and align priorities.

Use data modeling and analysis techniques to support decision-making. Provide actionable insights by identifying trends, relationships, and opportunities that inform strategy and process improvements.

Maintain accurate and up-to-date documentation of business processes, requirements, and system functionalities. Ensure all documentation supports knowledge sharing and future enhancements.

Assist in testing and validation efforts, ensuring that delivered solutions meet business requirements and are free of defects. Collaborate with stakeholders to ensure successful user acceptance testing (UAT).

Identify and recommend opportunities for continuous improvement in business processes and technology solutions. Work with stakeholders to implement enhancements that drive efficiency and customer value.

Identify potential business processes or technology project risks. Propose mitigation strategies to minimize disruption and ensure successful delivery.

Support change initiatives by collaborating with stakeholders to ensure smooth adoption of new processes or systems. Facilitate training and communication to reduce disruption and maximize benefits.

Uphold ethical standards in all business analysis activities. Ensure that solutions are developed with integrity, promoting trust and aligning with company values.

Proven experience (3+ years) in analyzing and documenting business processes and requirements in technology-driven projects.

Strong ability to analyze complex business problems, identify root causes, and recommend actionable solutions. Experience in data modeling and interpretation.

Exceptional communication skills, with the ability to articulate business requirements and technical concepts clearly to diverse stakeholders. Demonstrated ability to facilitate workshops and build consensus.

Experience working with cross-functional teams, including Product Portfolio Managers, Product Managers, and developers, to align on requirements and deliverables.

Deep commitment to understanding and prioritizing customer needs when analyzing business requirements and proposing solutions.

Skilled in mapping and optimizing business processes using standard methodologies and tools (e.g., Visio, Lucidchart).