Case Manager - Disaster Management - Puerto Rico; Onsite

The ICF Disaster Management Team in Puerto Rico is looking for a Case Manager to join us immediately! This full-time benefits-eligible position is located onsite in our office space in Cupey, Puerto Rico! Travel required. This position will support Community Development Block Grant Mitigation (CDBG-MIT) and Disaster Recovery (CDBG-DR).

At ICF we make BIG things happen. Let’s work together to help Hurricane victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference. We are looking for several Case Managers for our center in Cupey to interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Mitigation (CDBG-MIT) Program in Puerto Rico.

Compensation:
While the range below is broader, this position will offer a base salary of $50,500 to $51,500, firm. Offer based on candidate’s % of job description match and location as determined by the hiring team.

• Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically Community Development Block Grant Mitigation (CDBG-MIT) and Disaster Recovery (CDBG-DR).
• Coordinate with contractors, realtors and other stakeholders.
• Coordinate with stakeholders, clients, internal partners.
• Validate and verify eligibility and award for R3 and SF-MIT pathway (reconstruction, repair, relocation).
• Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the process.
• Provide excellent customer service, internal and external.
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
• Prepare letters to applicants and other required program documents.
• Communicate with applicants by phone, email and in-person to explain program requirements, obtain documents and provide case status.
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
• Conduct on-site and off-site applicant meetings.
• Provide tracking and reporting information on cases progressing from intake to closeout.
• A flexible schedule that can accommodate some evening or weekend work as may be required.

• 2+ years of customer service experience.
• 2+ years of working experience with MS Excel and databases.
• Must have fluent verbal and written communication skills, bilingual English and Spanish.
• Willing and able to travel as needed for work, including drivable off-site meetings.
• Must have a valid United States driver’s license and successfully pass a Motor Vehicle Records (MVR) check.

• Experience facilitating client applications to public benefit programs.
• Experience in disaster recovery and/or housing support services or programs.
• Knowledge of sales and customer support in solar energy field.
• Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.
• Good understanding of and ability to educate applicants on program requirements and equipment user support.

• Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone.
• Ability to work successfully with a variety of socio-economic applicants.
• Skilled in multi-tasking, organizing and prioritizing work in a fast-paced environment.
• Strong proficiency in Microsoft Office Suite, MS Excel and computer use.
• Ability to work well under continually changing deadlines and priorities.
• Strong written and oral communication, including appropriate interpersonal and presentation skills.
• High attention to detail and accuracy in…