Customer Service Supervisor

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Midwest Refrigerated Services is a full‑service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48‑state LTL consolidation pool with more than 100 trucks and offer multiple sites with cooler and air‑conditioned storage, distribution and cross‑docking services. We operate refrigerated and non‑refrigerated warehouses for storage needs and provide value‑added services such as specialty packing, kitting and fulfillment.

We work with household names and aim to make a difference in the community.

This position is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, interacting with all staff members and floating between the various tasks as customer activity and company needs dictate.

• Customer service for facility customers & problem resolution.
• Schedule inbound and outbound delivery appointments.
• Manage the paperwork flow between the shipping & receiving office and warehouse.
• Mediate to resolve driver problems with loads.
• Accurately process paperwork in the computer system – order and receipt entry.
• Communicate effectively.
• Perform other duties as required.
• Enforce company and customer inbound/outbound policies and procedures with office staff.
• Manage office staff to ensure tasks are completed.
• Provide office staff training.
• Ensure all MRS policies and procedures are followed.
• Provide input and recommend disciplinary actions when necessary.
• Participate in hiring
  
  ECD new office staff.
• Monitor employee performance and coach for improvement.
• Food safety / Food defense.
• Pallet management.

• High School Diploma or equivalent.
• Strong computer skills and etiquette.
• SAP experience is helpful but not required.
• Strong phone skills and etiquette.
• Good problem‑solving and decision‑making skills.
• Positive attitude.
• Basic math and reading skills.
• Be able to follow instructions closely.
• Be able to function effectively in a team and fast‑pace environment.
• Ability to work with different levels of management.
• Ability to read/write in English.

MRS benefit offerings include medical, dental, vision, Flex Spending Account and Dependent Care Flex Spending Account starting the 1st of the month following 30 days of hire. Additional benefits, available the 1st of the month following 60 days of hire, include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company‑paid妇Ｔlife insurance, company‑paid short‑term disability, company‑paid long‑term disability, and a 401(k) plan with company match.

Employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 floating holidays), Referral Bonuses, and access人士 to the Employee Assistance Program. Our benefits provide flexibility to choose coverage that meets the employee’s needs.

Veterans are encouraged to apply. Applicants will be required to pass all pre‑employment testing. Only those who are being considered for an interview or are currently employed by MRS will be contacted.

Monday–Friday, 8 am–5 pm.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug‑free workplace.