Area Manager, Management Retail & Store Manager

Overview

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. We are committed to diversity and inclusion and to supporting teammates so they can bring their whole selves to work and contribute to serving society with superior quality.

Job Category Retail

As an Area Manager for Bridgestone, your primary mission will be to lead the overall operations and compliance of stores within your assigned region via the store managers and employees in your group. You will guide and empower your team to deliver the best customer experience. While experience managing a sizable P&L is helpful, this can be trained for the right person with depth in multi-unit retail operations management (e.g., hospitality, food service, military, or automotive service industries).

Your active presence in stores and ability to create a customer-centric culture are essential. You will earn loyalty from customers and engage in the communities we serve. Leverage your Regional Manager, proprietary operations tools, and the back-office Bridgestone team to create a standout operation in terms of sales growth, operating profit, and other KPIs. As the organization evolves, use your strategic orientation to advance within the growing company.

This role is suited for a risk taker with the strategic vision and tactical skills to manage retail operations in a dynamic industry leader.

Pay Range: $93,300.00 - $

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Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

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• Oversee the performance of multiple Store Managers and their retail locations
• Support company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric culture
• Monitor performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions and safety
• Identify training and development opportunities for teammates
• Set business plan and manage the P&L for assigned Area
• Drive B2B business within the assigned area and train Store Managers on B2B related duties
• Ensure stores within the assigned area are following compliance and safety policies and procedures
• Manage and resolve customer escalations
• Partner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)
• Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and Payroll
• Visit each store regularly and attend region meetings as required by the Region Manager

• Engage teammates and improve retention
• Deliver on commitments
• Have a passion for developing others
• Lead and manage stores through change
• Properly recognize teammates for their accomplishments
• Take care of our customers and support the communities we serve

• Minimum 8 years combined experience managing a single store or multi-unit retail operation
• Minimum 3-5 years oversight of a P&L for a store or area/district
• High school degree or equivalent is required
• BS/BA Degree strongly preferred or equivalent combination of education and work experience
• 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
• Automotive Industry experience preferred but not required
• Resides in assigned Area
• Must have a valid Driver’s License
• Must be willing to travel

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams…