Call Center - Weekend Shift

Weekend Customer Service & Dispatch Representative (HVAC)

Friday - Monday | Full-Time | Onsite

PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE.

Horne Heating and Air Conditioning has proudly served Charlotte and the surrounding areas since 1983. As a family-owned and operated company, our success comes from doing the right thing for our customers and investing in a motivated, dependable team that delivers comfort with consistency and care.

We are currently hiring a Weekend Customer Service & Dispatch Representative to support our Service and Sales operations during our busiest days. This role is ideal for someone who thrives in a fast-paced call center environment, enjoys problem-solving, and can confidently manage both customer communication and scheduling responsibilities.

• Strong Team Culture:
  Collaborative, respectful, and supportive
• Leadership That Invests in You:
  Regular check-ins and development-focused management
• Growth & Opportunity:
  Clear expectations and room to advance
• We Live Our Values:
  Honesty, Opportunity, Recognition, Neighborly, and Empowerment

• Medical, dental, vision, life, and supplemental insurance options
• 401(k) with 3% full match and partial match on 4-5%
• Paid time off, paid holidays, and your birthday off
• Year-round stability in a growing company
• Ongoing training and professional development
• Performance incentives and bonus opportunities
• Quarterly team-building events and annual company celebrations
• A supportive, people-first leadership team that values growth and accountability

• Friday - 8:00 am to 7:00 pm with 1 hour lunch
• Saturday - 7:00 am to 6:00 pm with 1 hour lunch
• Sunday - 7:00 am to 6:00 pm with 1 hour lunch
• Monday - 8:00 am to 6:00 pm with 1 hour lunch

• $20.00 - $25.00 per hour, depending on experience
• Opportunities for performance-based bonuses and spiffs

• Handle inbound and outbound customer calls with professionalism and urgency
• Follow up on unsold estimates and open service opportunities
• Schedule and dispatch technicians efficiently based on priority, location, and availability
• Communicate clearly with customers, technicians, and internal team members
• Review work orders, technician notes, and job details for accuracy
  
  Manage a multi-line phone system in a high-volume environment
• Maintain accurate documentation and customer records
• Adapt quickly to schedule changes while keeping customer experience top of mind

• 2+ years of customer service or call center experience
• Strong verbal and written communication skills
• Excellent organization, time management, and multitasking ability
• Comfort working independently and making sound judgment calls
• Computer proficiency (Word, Excel, Outlook, scheduling systems)
• High school diploma or GED

• Dispatching or scheduling experience in HVAC, plumbing, electrical, or home services
• Sales or outbound calling experience
• Service Titan experience
• Bilingual English/Spanish

If you enjoy staying busy, solving problems, and being a key part of keeping operations running smoothly, we'd love to hear from you.

Apply online today.

Salary: $20 - $25 per hour