Customer Service & Demand Management Team Leader

Are you a proactive leader with a passion for delivering excellent customer service and driving continuous improvement? We’re looking for a Customer Service & Demand Management Team Leader to join our team at our Bellshill site and play a key role in Best-in-Class demand planning and proactive order management, providing a high level of service to our global customers.

• Lead Demand Planners, working closely with regional teams to align on a realistic, unbiased, 50/50 regional forecast.
• Oversee the day-to-day management of orders, making sure our products arrive on time and in full.
• Spot risks and opportunities early, working with others to find solutions quickly and make informed decisions.
• Lead your team through challenges and change, helping everyone stay focused and motivated.
• Monitor performance, using data to drive improvements in service and efficiency.
• Make sure we’re always compliant with regulations and company standards, especially when it comes to documentation and reporting.

• Strong leadership, communication and influencing skills.
• Experience in demand planning, customer service, or supply chain operations.
• Ability to work cross-functionally and manage multiple priorities.
• A proactive mindset with a focus on continuous improvement and process excellence.

• We offer a competitive salary and benefits which are designed to promote our employee’s financial wellbeing. Employees are also eligible to participate in a bonus plan.
• Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
• Private Healthcare and (remote GP service).
• Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
• Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial, and legal to home and family issues.
• Our Life Assurance cover is a multiple of eight times your annual basic salary.
• Product allocation so that you can enjoy our fantastic portfolio of brands.
• Our Cycle to Work scheme allows you to hire a bike for an agreed length of time and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
• Every employee can claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time, or personally donated.
• Learning resources to help you be your best self.

Apply now and help shape the future of customer service and demand management!