Planning Administrator

Job Location and Compensation

Strathclyde Business Park, Bellshill
From £24,570 per year (DOE)
Full-time | Monday–Friday | 37.5 hours

Plan. Coordinate. Keep Operations Moving.

This isn’t a typical admin role. You’ll be at the heart of our operations — responsible for planning engineer workloads, coordinating appointments, managing KPIs and ensuring our services run smoothly, efficiently and compliantly.

If you enjoy problem-solving, working at pace, and being the person who keeps everything on track, this role is for you.

• Plan and optimise daily engineer routes using our automated scheduling system
• Balance workloads and support manpower planning with Team Leaders and Engineering Managers
• Monitor programme progress and performance against client KPIs
• React quickly to changes, urgent jobs and last-minute amendments

• Act as a key point of contact for customers and clients
• Manage incoming calls and emails professionally and efficiently
• Book, reschedule and confirm appointments
• Ensure appointment notifications are issued within agreed timescales

• Prepare and issue daily, weekly and monthly client reports
• Ensure compliance documentation is accurate and submitted on time
• Support adherence to gas and electrical safety legislation
• Maintain accurate system records to protect service standards

• Previous experience in scheduling, coordination or administrative planning
• Confident managing diaries, workloads or field-based teams
• Strong organisational and time-management skills
• Comfortable working in a fast‑paced environment
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Office and planning systems
• Ability to work independently and as part of a team
• Experience in property services, facilities management or engineering coordination is advantageous — but not essential

Monday to Friday
08:00 – 16:30 (37.5 hours per week)
No weekend work.

• Salary from £24,570 per year (DOE)
• Overtime opportunities
• Company sick pay
• 22 days annual leave + bank holidays (increasing with service)
• Option to buy up to 3 additional annual leave days
• 1 paid volunteer day per year
• Private healthcare plan
• Employee Assistance Programme & mental wellbeing support
• Employee discounts & savings scheme
• Discounted gym membership
• Free on-site parking
• £500 refer-a-friend bonus

You’ll be joining a growing facilities management company where operations matter — and where planners play a vital role in service delivery. This is an opportunity to build a career in operations coordination within a supportive, team‑focused environment.

• Bereavement leave
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Company sick pay
• Private healthcare plan
• Employee Assistance Programme & mental wellbeing support
• Employee discounts & savings scheme
• Discounted gym membership
• Free on-site parking
• £500 refer-a-friend bonus

• Administrative: 2 years (required)
• Customer service: 2 years (required)
• Work Location:
  
  In person