Ramp & Customer Service Agent

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Horizon Air

The Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking‑in passengers and boarding flights) in a fast‑paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft and aircraft de‑icing).
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, processing standby’s and upgrade requests).
• Process and secure guest luggage. File and maintain luggage claims as necessary including damaged, delayed and pilferage.
• Load and offload luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the video does not work try using the following link:
Day in the Life - Horizon CSA.

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Must have a valid unexpired driver’s license issued by a U.S. state, territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• Minimum 1 year of customer service experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

USD $18.54/hr.

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401(k) match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their badge pulled, the employee will be terminated.

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

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