Program Specialist Enrollment Services

Starting salary is $5,054 per month which is based on $60,648; $29.04 per hour.

Under general supervision, the Program Specialist 2 performs transcript evaluations of coursework which includes evaluating incoming transcripts from other accredited institutions of higher education, or other documentation including military transcripts or tests. The position exercises independent judgment in researching and processing credentials evaluation requests and liaises with students and employees in support of credentials transfer, entry, enrollment, and degree completion.

• Evaluate and articulate student records for transfer across a wide variety of educational courses and academic programs including military training, international and domestic post-secondary transcripts, and test scores
• Run Academic Advisement Reports (AAR) in ctcLink for use in evaluation of the completion of graduation requirements; approve degree or high school credential conferral based on final evaluation; post degrees, high school credentials, credits and advising notes to the student's official academic record
• Review AARs to verify accuracy of audit results, identify discrepancies with the catalog and determine if Unused Courses can be applied to degree requirements
• Import course work electronically in ctcLink using transfer of credit process
• Enter courses manually into ctcLink when paper-copy, pdf or transcripts are received
• Process approved course substitutions in ctcLink
• Determine transferability of incoming transfer credits
• Communicate with students regarding degree and certificate requirements pertinent to transfer credit evaluation
• Confer with supervisor on complex evaluation issues
• Provide quality customer service and independently resolve student issues regarding graduation and evaluation policies, procedures and regulations
• Answer phone lines and emails, responding to messages in a timely, professional manner
• Track, process, and maintain transfer evaluation request forms and oversee the application of corresponding service indicators and milestones
• Ensure compliance with institutional, state and federal policies and regulations
• Archive transcript records on a regular basis in accordance with college record retention policies
• Perform general office work such as filing, copying, and communicating (electronic, verbal and written), as well as supporting the front counter
• Provide support for all enrollment processes including registration, grading, intake and tracking of incoming transcript requests and graduation applications, data tracking and reporting.
• Provide input on policies, processes and procedures to advance the college and unit missions and objectives
• Actively engage in department and campus community professional development opportunities, cross-training, meetings and committees
• Perform other related duties as required

Required Skills/Abilities:

This position requires the ability to:

• Communicate clearly (written and verbal)
• Work both independently and as a member of a team with a diverse range of individuals and team members
• Identify areas for improvements and propose solutions
• Independently prioritize multiple tasks and deadlines
• Maintain the confidentiality of protected or sensitive information
• Demonstrate a high level of professionalism by contributing to a positive work environment and fostering productive working relationships with colleagues
• Demonstrate exceptional customer service and communication skills that foster the respect and confidence of others
• Proficiently use Microsoft Word, Excel, Outlook, People Soft Campus Solutions, web browsers
• Troubleshoot, ask relevant questions to identify problems, find solutions and navigate technical, web-based environments.
• Learn state and federal policies related to the awarding of credit and…