Chief Banking Officer

First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest , Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula .

We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsor ships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!

Our Values

• Optimism:
We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

• Initiative:
We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

• Respect:
We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

• Growth:
We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

• Ownership:
We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose

Manage and direct a fully integrated sales and service culture designed to build long-term, multi-product and service relationships that meet the needs of customers, and which result in the retention of existing relationships and enable growth of new relationships in support of the institution’s deposit, loan and fee income goals, provide oversight of the bank’s lines of business including commercial and consumer / mortgage lending, treasury and consumer deposit products and services delivered through the branch and digital channels.

Develop commercial and retail banking strategies and hold bank department leaders accountable for reaching key sales and service goals driven by exceptional customer service. Continually assess departmental operations to ensure optimal efficiency and effectiveness.

Essential Functions

Executive Leadership:
Serve as an integral and active member of the Executive Leadership Team.

• Bring role-specific knowledge and expertise to Executive Team discussions and decisions

• Shape bank-wide strategy in close collaboration with other members of the Executive Team

• Represent the Banking Division in Board meetings and with regulators and auditors

• Contribute to bank-wide strategic leadership decisions, problem solving and First Fed Team motivation

Sales & Service

• Define cross departmental collaborative production goals designed to build long-term, multi-product relationships in accordance with initiatives such as portfolio mix, growth strategies, and market penetration objectives

• Actively participate in relationship management and prospecting with production personnel.

• Collaborate on the development of deposit and loan products, services and delivery channels to meet customer needs.

• Ensure consistent delivery of exceptional customer service.

• Work closely with the technology team to champion the further development and integration of our digital banking stack into the traditional channels.

• Maximize customer experience leveraging our digital infrastructure to support our people-first service culture.

Management

• Lead the development of specific strategies and lead the team’s execution of same including key lead measures that ensure outcomes consistent with a high-performing culture.

• Direct and manage the selection, placement, performance, development, promotion, and termination of staff.

• Ownership of the key production and non-production incentive programs for reporting…