Branch Manager II

WECU is seeking a Branch Manager II to join our Ferndale branch located in Ferndale, WA. This position is responsible for leading the Ferndale team to make a difference in member’s lives as defined by WECU’s mission and vision. Provides strategic direction and oversees daily operations and responsibilities relating to the efficient operation of the branch to assure that all members are provided quality, professional member service.

• Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-selling additional services, and making a personal effort to make members feel they belong and are important to the credit union.
• Exercises authority level and decision-making skills to employ sound judgement, protect the credit union’s interests, maintain knowledge of and adhere to all standards on internal and external policies and procedures and BSA regulations. Understands and complies with security procedures at all times.
• Monitors and updates operating processes for efficient operation of the branch. Accountable for profitability by way of sales and expense management, analysis, and strategy and service delivery.
• Challenges status quo and embraces new practices or values to accomplish goals and solve problems; is nimble through changes, supports the end goal, and the process it takes to get there.
• Actively participates in strategic business planning, goal setting and budget process. Mindful of strategic initiatives when making decisions, possesses the knowledge and capability to lead and support areas of responsibility.
• Serves as a mentor to other branch managers and/or temporarily leads an additional branch team due to a manager’s extended absence.
• Serves as interim Director, Retail Experience in their absence or unforeseen vacancy.
• Coordinates within and across departmental boundaries to build relationships and achieve production and service goals.
• Facilitates consistent communication, as well as department meetings, to disseminate vision, pertinent information and discuss operations methods and opportunities.
• Ensures staff are well trained and have the support they need to perform their duties; regularly observes and coaches staff to meet the expectations of their role and delivers the highest quality of member service possible. Empowers employees with an amount of autonomy to make decisions.
• Directs sales and service activities to ensure annual employee and department KPI goals are met, including lending and deposit goals, and relationships with current and potential members are maximized to achieve member growth and share of wallet (PPH) goals.
• Leads business development and public service efforts, including calling on area companies and developing relationships within the community.
• Assists Retail Directors with researching and developing new processes and procedures directly applicable to the Retail team and communicates relevant product/service/policy information to staff.
• Leads by example and holds staff accountable, while creating a positive, engaged team who strives to do their best every day.
• Obtains and maintains appointments as a Washington State Notary Public.
• Acts as a STAMP guarantor for the purpose of executing guarantees of signatures.
• Direct responsibility for supervisory functions including hires, hands on training, evaluating, scheduling, terminations, promotions, transfers, policies for department personnel. Conducts all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, FLSA, etc.)

• Minimum:
  High school diploma or general education degree (GED); plus, three to five years’ related experience and/or training or equivalent combination of higher education and experience.
• Relevant training in a credit union, bank or other financial institution preferred or any documented work experience which provides the candidate with equivalent knowledge and/or experience of the above minimum requirements.
• Previous supervisory experience leading a team is required.
• Excellent oral and written communication skills required.
• Complete…