Program Manager
Job in
Bellingham, Whatcom County, Washington, 98227, USA
Listing for:
Evergreenhome
Full Time
position
Listed on 2026-01-27
Job specializations:
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Scope
Program Managers are responsible for a caseload of individuals with developmental disabilities and the oversight of client programs, household operations, and the training and development of direct reports. Program Managers perform their duties with a team approach, working in collaboration in the development and implementation of client IISP and FA/PBSPs, ensuring daily goals, plan objectives and compliance to policies and procedures set forth by ESL, WACs and DDA policies.
Program Managers model ESL values, the promotion of client independence, and the values described in the DSHS Residential Service Guidelines. Program Managers are members of the ESL Management Team and collaborate with the ESL Leadership Team to ensure successful agency operations.
Supervisory Responsibilities
Direct Support Professionals, Assistant Program Managers
Job Responsibilities Perform direct care support for clients as needed and/or required to meet contractual compliance.Provide direct supervision to Direct Support Professionals and Assistant Program Managers.Participate in on-call rotation and provide coverage as necessary to ensure quality of care and agency operations.Manage effective use of contract resources associated with client caseload in their assigned programs.Collaborate with the team to develop, implement, monitor, and update client IISP and FA/PBSPs and perform routine audits and reviews of such plans.Collaborate with the Client Financial Program Manager to ensure completion of annual IFP as well as continual oversight and effective management of client financial activity.Collaborate with the Quality Management and Training Program Manager to ensure quality care and successful client outcomes through ensuring thorough and accurate documentation, program documents and compliance with ESL, WACs and DDA policies.Oversee maintenance of client files within the administrative office and at the site; ensure all are orderly, secure and current.Oversee Medication Administration Records (MARs) for errors and accuracy, and training opportunities; report areas of concern to the Program Director and Executive Director where appropriate.Provide oversight of Assistant Program Managers in ensuring all medications in the home including re-ordering and delivery/pick-ups through the client's medication provider for all assigned clients have been completed and all appropriate stock is maintained and expired/discontinued medications are disposed of according to ESL’s policies and procedures.Collaborate with the Assistant Program Manager and DSPs to monitor, adapt, and support the program and clients’ quality of life.Train, coach and verify that all staff documentation is complete and accurate; report areas of concern to the Program Director, Executive Director and Human Resources.Monitor Assistant Program Managers in ensuring completion of monthly safety meetings and fire drills including checking evacuation bags for expired items and weather appropriate clothing; complete monthly first aid supply inventory and request additional supplies as necessary.Oversee and perform cleaning, minor repairs, and maintenance at assigned site; maintain cleanliness of agency vehicles and report any issues affecting any safe operations or maintenance of agency vehicles at assigned site. Practice safe driving and diligence utilizing agency vehicles and ensure that vehicles are ready for next use, including gas and sanitizing.Provide oversight of Assistant Program Managers in ensuring all client outings have been scheduled and added to the monthly activities calendar. Communicate regularly with the Program Director regarding any challenges.Oversee and participate in the maintenance of all client appointments in Therap and communicate with the care team to ensure DSP’s are aware and prepared for client medical appointments.Provide oversight of client household supplies ensuring clients have needed food and supplies; in collaboration with Assistant Program Managers and DSP’s and that clients are prepared with weekly food and supply lists, and scheduled grocery trips have been updated on client activities calendar.Prepare necessary…
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