Fulfillment Department Supervisor

Join to apply for the Fulfillment Department Supervisor role at Lowe's Companies, Inc.

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard‑free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager‑on‑Duty (MOD) when assigned, providing store‑wide leadership and ensuring service standards are met.

• High School diploma or GED and 3–5 Years of retail, operations, or fulfillment experience.
• 1–2 Years of strong leadership and team development skills, with experience coaching and training associates.
• 1–2 Years of excellent problem‑solving and decision‑making abilities.
• 1–2 Years of strong communication and interpersonal skills with a customer‑first mindset.
• 1–2 Years of ability to manage multiple priorities in a fast‑paced, high‑volume environment.
• Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
• Basic skills to use technology such as smartphone and other general computer equipment.
• Forklift certification: counterbalance forklift, narrow aisle reach truck, and order picker required for this role.

Pay Range: $27.80 – $30.05 per hour.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.