Patient Access Representative - Endoscopy Outpatient Lab

Job Title

Patient Access Representative - Endoscopy Outpatient Lab (Part Time, 0.80 FTE, Day position)

Salary: $22.59 – $30.49

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

• High School Diploma Preferred: or equivalent
• Minimum of 1 year
  
  Required:
  
  Medical office or related customer service experience
• Preferred:
  Experience with Microsoft Office applications, including Word, Excel and Outlook

• Demonstrated knowledge of Medical Terminology and CPT/ICD‑10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

• Strong background in customer service may be considered in lieu of medical office or related experience.

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• Requires close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading.

Peace Health is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403(b) retirement plan employer base and matching contributions; paid time off; employer‑paid life and disability insurance with additional buy‑up coverage options;

tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

For additional information or questions, please email Jen Worthington at or call 360‑448‑0542.

For full consideration of your skills and abilities, please attach a current resume with your application.

EEO:
Peace Health is an Equal Opportunity Employer and supports affirmative action for all qualified applicants. Veteran and disabled status is considered in accordance with applicable local, state or federal laws.