Customer Service Agent Team Captain

Company Horizon Air The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

As a working leader of the Customer Service group, the Customer Service Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.

• Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
• Ensures that the Customer Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also perform Customer Service Agent duties.

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate: USD $21.54/Hr.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401(k) match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Important notification for employees working at an airport or maintenance hangar:
Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance…