CSR​/Receptionist

Pet Vet Care Centers' Chuckanut Valley Veterinary Clinic is currently seeking CSR / Receptionist to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage. Because life is better with pets, we deliver the Ultimate Care Experience — every pet, every client, every time through a culture that supports our team members as much as the pets and clients we serve.

The Customer Service Representative / Receptionist contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provide excellent customer service in person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.
• Assist with retail sales, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end‑of transactions.

• Strong customer service skills.
• Background in call center work preferred; any face‑to‑face customer service role is also valuable.
• Key qualities include friendliness, empathy, and excellent communication skills.
• Proficiency in Microsoft Office Suite is required.

• Background in animal welfare; previous experience in a veterinary clinic highly preferred.
• Familiarity with Cornerstone or other veterinary practice management software.
• Ability to efficiently schedule doctors’ time and manage clinic appointments.
• Strong communication skills for responding to clients in a friendly and timely manner.

• 7 AM – 6 PM, Monday
• 8 AM – 5 PM, Tuesday‑Friday
• One day off per week, determined by scheduling needs
• 4‑day work week with Mondays mandatory

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• national resources

$18.20 — $22.24 USD

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EEO, M/F/D/V