Registration​/Enrollment Clerk IV

Summary:

The Registration/Enrollment Clerk IV is a position that requires excellent computer skills and provides our students, visitors, and employees excellent customer service. If you are interested in working in a professional office environment and like to work collaboratively in a team environment, then this position could be a good fit for you. Salary:

Starting salary is $4,250 per month which is based on $51,000; $24.42 per hour.

Under general supervision, this position will perform complex data control tasks utilizing higher level technical skills; serve as a primary contact with faculty, staff, and students for specific information, such as grades, student records, completions, course management, program enrollment, and the like; develop documentation and procedures; analyze new procedures and rules, making recommendations for modification.

• Scan, collate, and file student records and departmental materials
• Receive and respond to departmental and general college telephone inquiries; manage electronic correspondence from departmental inboxes,
• Triage and resolve problems and respond to inquiries regarding registration/enrollment procedures and services
• Receive and refer visitors; manage check-in procedures for appointments and drop-in services
• Update and maintain student records according to departmental and college procedures; liaise with other departments on shared records.
• Operate departmental and college software programs including office suite programs (word processing, database management, spreadsheets), student information systems, and web-based reference materials.
• May proofread print and web materials and identify areas needing corrections; liaise as appropriate with communications, marketing, and information technology personnel.
• Data entry
• Extract and compile statistical data from source documents
• Draft routine forms and letters; assemble reports; enter and retrieve data
• Support students in scheduling appointments with college resources.
• Support student enrollment through student information system; quick enroll special populations; identify and report enrollment errors
• Review and revise forms for departmental and college use
• Prepare query data and reports as directed.
• Liaise with IT Helpdesk to troubleshoot and problem solve computer and technology issues.
• Requisition, receive and maintain inventory
• Other duties as assigned

Required Skills/Abilities:

• Ability to reason quantitatively and utilize tools as needed to perform mathematical calculations to identity discrepancies
• Excellent organizational skills and attention to detail
• Excellent customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Ability to work independently with minimal direction
• Proficient with Microsoft Office Suite, web-based search and reference tools, general office equipment, and related software

Minimum Qualifications:

• Associate degree in a related field
• One year of experience providing customer service in a college or academic setting
• Two years of experience in an office or equivalent environment that includes working with the public and/or students.
• Two years of experience with computer software (Microsoft Suite and/or Google Suite)
• Bilingual

• Prolonged periods of sitting at a desk and working on a computer. Varying from 4-7 hours per day
• Must be able to lift up to 25 pounds at times.

Starting salary is $4,250 per month which is based on $51,000; $24.42 per hour.

This position's hours will vary based on 40 hours per week, Monday through Friday, primarily between the hours of 8 a.m. to 5 p.m. A regular schedule will be finalized upon hire based.

Bargaining Unit:

• The position has been designated as a bargaining unit position represented by the Bellingham Educational Support Team (BEST). Benefits are subject to the Collective Bargaining Agreement (CBA).

This…