Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when acting as the Manager on Duty. They open and close the Store, supervise Associates, maintain a friendly shopping environment, ensure proper merchandise presentation, and keep work areas clean.

Area Supervisors also execute and supervise Company operational processes as needed.

• Understand safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Correct or report any unsafe conditions or practices to Store Leadership.
• Guard building security: entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, including accident prevention, reporting and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all Customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize Associates using Company recognition programs.

• Represent and support the Company brand at all times.
• Maintain a professional appearance in accordance with the Company Dress Code and ensure all Associates do the same.
• Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
• Remove dead or dry trash daily.

• Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up.
• Receive merchandise truck when needed.
• Process all merchandise with a sense of urgency.
• Handle non‑merchandise inbound deliveries (signs, supplies, special deliveries).
• Maintain cleanliness and organization of all Stockrooms.
• Help deliver and place merchandise on the sales floor after processing.
• Secure and process back‑stock per Company policy.
• Merchandise department back‑stock and maintain loss reduction.
• Apply monthly presentation guidelines in assigned area.
• Perform floor moves and promotional signing as needed.
• Carry out re‑wraps as required.

• Implement and comply with the Loss Prevention Awareness Program, maintain a strong customer service presence on the sales floor, engage Customers and Associates, and promote Loss Prevention awareness.
• Exhibit integrity and honesty in all interactions. Safeguard confidential information, cash, credit cards, and merchandise.
• Maintain the Public View Monitor (PVM) system properly.
• Conduct “code” package inspections.
• Execute Company Best Practices to maximize productivity and minimize steps.

• Execute best practices and minimize steps on the Front End. Ensure Associates meet Company standards.
• Maintain pace, energy and presence at the Front End; manage line and reduce customer wait time.
• Train and coach Associates on cash registers, shortage control, and other Front End procedures.
• Control Associate break schedules for backups, lunches, and breaks.
• Ensure all equipment is functioning properly.
• Maintain proper supplies and recovery for the Front End area.
• Expedite go‑backs, properly scan, tag, and ticket.
• Teach Associates the “Scan and Bag” best practice.
• Ensure salability of merchandise on the Front End, aisle tables, Men/Women 4‑way features, and specialty racks.

• Maintain and clean the Fitting Rooms.
• Audit and account for all Fitting Room garment tags per Company policy.
• Ensure go‑back compliance: returned merchandise must be ticketed, scanned, nubbed and security tagged as needed.

• Conduct cash pulls and bank deposits to Company policy.
• Handle Front End control scenarios: refund approval, Associate purchase approval, securing tills, safe cash, paid in/out, void approval, register media, and…