Software Engineering LMTS

Overview

Software Engineering Lead Member of Technical Staff (LMTS) at Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We’re looking for a Lead Member of Technical Staff to be part of our Shopper Agent platform, the heart of Commerce Cloud. This platform builds the next generation of conversational AI that transforms shopping into a simple, intelligent, and delightful conversation. You will be the hands‑on engineer for highly scalable, real‑time systems that power AI‑driven shopper interactions for the world’s biggest brands.

You’ll define operational excellence, resilience, and security for systems operating at global enterprise scale.

• Own the Technical Future: champion our long‑term technical strategy, ensuring the platform scales for the world’s largest commerce sites and leverages the latest breakthroughs in AI/ML.
• Play with Cutting‑Edge Tech: research, evaluate, and integrate technologies like Large Language Models (LLMs), Natural Language Understanding (NLU), and vector databases to enhance the intelligence of our agent.
• Solve the Hardest Problems: tackle systemic performance bottlenecks and architectural deficiencies in highly distributed, fault‑tolerant cloud‑native systems, keeping the engine running flawlessly for millions of shoppers.
• Elevate the Craft: influence and collaborate with cross‑functional teams, mentor senior engineers, and raise the bar for engineering excellence across the Commerce Cloud organization.

• 12+ years in software engineering, with 3+ years as a Principal Engineer (or equivalent) for large‑scale production systems.
• Deep mastery of designing and building highly scalable, cloud‑native systems, including distributed and event‑driven architectures.
• Proficiency in a modern backend language (Java, Python, or Go) and experience wrestling large‑scale data in both SQL and No
  
  SQL environments.
• Significant experience building and deploying on public cloud platforms (AWS, Azure, or GCP).
• Exceptional technical communication skills — the ability to articulate complex technical vision and help others understand it.

• Experience in e‑commerce, conversational AI, chatbot development, or large‑scale search/recommendation systems.
• Experience deploying machine learning models, especially NLP/NLU or Generative AI/LLMs.

If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality and inclusivity, and we ensure all employment decisions are based on merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

We offer a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details can be found at  Salesforce considers qualified applicants with arrest and conviction records.

As part of Salesforce, you’ll be limitless in all areas of your life. Our resources support you to find balance and be your best, while our AI agents accelerate your impact so you can do your best. We bring the power of Agentforce to organizations of all sizes, delivering amazing experiences that customers love.

The typical base salary range for this position is $172,500 – $260,100 annually. In select cities within the San Francisco and New York City metropolitan areas, the base salary range is $207,800 – $285,800 annually. The range represents base salary only and does not include company bonus, incentive, equity or benefits, as applicable.