Program Manager Case Management

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Regular Full-Time Bellevue, WA, US

7 days ago Requisition

Salary Range: $34.38 To $34.38 Hourly

Work Schedule:

Full Time, 40 hours a week, Monday – Friday 8:30am – 5pm
-Hybrid

Program Managers are assigned to support one or more Hopelink sites based on client and organizational needs.

Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

Hopelink provides vital resources to people experiencing financial and housing instability in our community. The Program Manager for Housing & Case Management provides supervision and support to case managers navigating complexities that clients who have lived through the trauma of homelessness and poverty face. This position oversees the daily operations of the housing and case management programs; and ensures the implementation of strength-based, trauma-informed case management processes grounded in best practices and equitable approaches.

We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Three or more years of direct supervision and experience in community services including: case management, program management, contract compliance; and any combination of education and experience which provides that applicant with the knowledge, skills and ability to perform the work.
• Knowledge of homeless housing programs, supportive housing, and best practices in case management;
  Solid knowledge of the King County homelessness system is a plus.
• Ability to establish effective relationships with clients and their families, fellow employees, managers, community groups and the general public.
• Ability to exercise sound judgment and effective decision-making skills to accomplish goals and creatively problem-solve issues.
• Strong knowledge of social service program development and implementation is preferred.
• Computer skills required (Word, Excel, Internet). Office 365 and Teams, zoom, SharePoint, databases.
• Fosters creative strategies and interventions to support clients at risk of losing their housing.
• Reliable personal transportation, a valid driver’s license and proof of auto liability insurance required.
• Bi-lingual candidates are encouraged to apply.

• Recruits, trains, and develops Hopelink case management staff —producing a highly collaborative and effective team.
• Supports scheduling as Case Managers are assigned to support one or more Hopelink sites based on client and organizational needs.
• Plans, organizes, coordinates, assigns and evaluates work of case managers; provides training as needed; prioritizes activities and establishes performance objectives that are aligned with agency initiatives and departmental tactical plans.
• Provides supervision and support through weekly check-ins to discuss client needs, develop creative solutions to clients' situations, and provides personal development opportunities
• Ensure all case managers maintain appropriate caseloads by managing program recruitment activities for program enrollment.
• Supports case management staff in fostering an environment of continual learning grounded in team and client engagement and identifying and implementing best…