Sales Associate II - Bellevue, WA,

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

• SALES FLOOR: understood organizational objectives and makes decisions that align with Company priorities; takes ownership and delivers results while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with management; creates short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates improvement plans; represents Coach as a brand ambassador;
  
  demonstrates Coach’s Selling and Service expectations; understands changes in local market and supports the execution of local sales strategies and tactics; drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing relationships; creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style; builds credibility as a personal fashion advisor with knowledge of competition and product features, benefits, and value;
  
  communicates current pricing and promotions; discusses product features and builds the sale with cross-selling; cross-sells and recommends add-ons; tailors approach to customer needs; attends to unique shopping needs of each customer; works with multiple customers; follows up to influence/close the sale; flexes selling techniques to support store financial results; builds lasting relationships; leverages Coach tools for relationship building; fosters teamwork and a positive environment;
  
  remains adaptable to changing needs; welcomes feedback and maintains a calm, professional demeanor.
• OPERATIONS: completes daily tasks without impacting service or Coach standards; maintains store, backroom, cash wrap and visual merchandising to Coach standards; keeps selling floor clean and tidy; adheres to retail policies and procedures including POS and Asset Protection; replenishes inventory on the sales floor as needed; supports store inventory processes by processing shipments, stocking shelves, and organizing product; assists with cash-wrap as needed;
  
  processes customer transactions (purchase, return, exchange, etc.); prepares the store by organizing functional areas and maintaining visual merchandising expectations.

• Drive For Results: can be counted on to exceed goals and is consistently a top performer; bottom-line oriented; pushes for results.
• Customer Focus: dedicated to meeting customer expectations; establishes and maintains effective relationships and earns trust and respect.
• Creativity: generates new and unique ideas; makes connections among ideas and adds value in brainstorming.
• Interpersonal Savvy: relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses tension.
• Learning on The Fly: learns quickly in new problems; open to change; analyzes successes and failures for improvement; experiments and finds solutions.
• Perseverance: pursues goals with energy and determination; does not give up easily.
• Dealing with Ambiguity: copes with change; acts without having the total picture; handles risk and uncertainty.

• Experience:
  
  1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkies; read price and product release sheets.
• Physical: ability to work at a fast pace; communicate effectively; maneuver the sales floor, stock room and shelves; ability to lift up to 25 pounds…