Customer Sales & Service Rep II – Bilingual ; English​/Spanish

company overview

siteone landscape supply is the largest national distributor of landscaping products across the united states and canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

our bilingual customer sales & services representatives (cssrs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

• demonstrate exceptional customer service to all siteone customers
• cultivate and manage strong relationships with customers
• assist customers with their questions and needs, either in person, via the phone or through online ordering
• based on more experience and greater knowledge of products and customer base, respond to and resolve more complex questions and issues
• pull and prepare inventory orders for customer pick up or delivery
• proactively identify and capitalize on opportunities to grow sales with current and potential customers
• partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
• assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment
• may assist in the onboarding and/or training of new associates
• coach and assist less experienced staff in meeting expected customer service and satisfaction goals

• 3+ years of green industry experience or knowledge of landscape, nursery, or irrigation product
• minimum of 1 year experience in a retail or wholesale setting
• excellent customer service skills
• ready and willing to learn and adopt new technologies and ways of working
• ability to think quickly and make sound decisions
• inventory management experience helpful
• must be able to lift a minimum of 50 pounds
• high school diploma or equivalent preferred

• competitive compensation
• medical, dental and vision plans
• paid time off, paid holidays
• dailypay available!
• 401k with company match
• tuition reimbursement
• lucrative associate referral program
• company apparel and work boot vouchers
• opportunity for advancement
• paid training and business certifications available
• free counseling services/employee assistance program
• life insurance and short- and long-term disability insurance
• product discounts
• most branches never work sundays!

the information contained herein is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

siteone landscape supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at siteone – including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination – will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.