Temporary Support Associate

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate Job Description

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• CASH WRAP:
  Greet the customer with a smile and eye contact, offering your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and/or gift cards; maintain cash and POS media accurately and in Coach policy; create a lasting impression by thanking the customer and providing a reason to return;
  
  represent Coach brand appropriately.
• STOCKROOM / WAREHOUSE:
  Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verifying store information; communicate discrepancies to Store Management; process shipment/transfers according to Coach standards and time frames; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor;
  
  prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards.
• SALES FLOOR:
  Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell-through and execute visual merchandising needs; support sales floor activities as directed; communicate information about price points, features/benefits, color and stock availability to customers; respond to customer requests confidently; partner with sales team or Store Management when needed; maintain housekeeping standards.

• Experience:
  
  1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets.
• Physical:
  Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; ability to climb, bend, and kneel; regularly lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipments/transfers.
• Schedule:
  
  Ability to meet Coach Scheduling & Availability expectations, including flexible schedules, nights, weekends, and holidays with high retail traffic.

Note:

This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national…