Restaurant Shift Leader

Restaurant Shift Leader

Join the Potbelly Sandwich Works team as a Restaurant Shift Leader. Earn $19.00 to $23.00 per hour plus tips, based on skills and qualifications.

Potbelly has been serving great food and good vibes since 1977, with over 400 shops nationwide.

Leads and manages a shift by developing associates, executing outstanding product quality and customer service, building sales and controlling costs. Follows standard Potbelly operating policies and procedures.

• Lead associates on shifts, assigning tasks (cleaning, line duties, opening/closing duties) and providing feedback and training.
• Support personnel policies, labor laws and safety procedures.
• Execute all security procedures.
• Transition into opening/closing duties.

• Make customers happy.
• Resolve customer complaints and issues.
• Empower associates to ensure customers leave happy.
• Execute and support all food safety requirements.

• Lead associates to open, transition and close shifts without supervision.
• Manage and organize line and delegate duties.
• Uphold product quality standards.
• Work the line as needed.
• Meet back‑of‑the‑house procedural standards.
• Promote sales through marketing plan execution.

• Control food costs, labor, waste and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

• Work 40 hours a week, stand/walk 8‑9 hours per day.
• Lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Perform frequent mobility for up to five hours.
• Work in warm and cool environments, indoors (95%) and outdoors (5%).
• Tolerate noise, allergens (peanut, egg, dairy, gluten, soy, seafood, shellfish).
• Coordinate schedules, problem‑solve, maintain cleanliness, train employees and provide great customer service.

• Represent Potbelly Advantage and Values.
• Minimum 1 year supervisory experience in restaurant or retail.
• High School degree.
• Work 2 opens and/or closes per week.
• Food Safety Certification required.
• Communicate in English (verbal and written).
• Exceptional customer service skills.
• Strong communication, written and verbal.
• Strong organizational and multitasking skills.
• Strong interpersonal skills.
• Train and coach others.
• Strong leadership skills at all times.
• Team‑player.
• Manage fast‑paced, high‑volume shifts while providing excellent customer service.

Disclaimer:
You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Restaurants