Director, Customer Success & Renewal Operations
Job in
Bellevue, King County, Washington, 98009, USA
Listed on 2026-03-07
Listing for:
Smartsheet
Full Time
position Listed on 2026-03-07
Job specializations:
-
Management
Operations Manager, Business Management, Business Analyst -
Business
Operations Manager, Business Management, Business Analyst
Job Description & How to Apply Below
Why consider this job opportunity
- Salary up to $247,500
- Market competitive incentive opportunity available
- Comprehensive medical, vision, and dental coverage options for full‑time employees
- Flexible Time Away Program, plus Sick Time Off
- Opportunities for professional growth and development, including access to online courses
- Teleworking options from any registered location in the U.S. (role specific)
- Lead the design and management of the Customer Success and Renewals operating model
- Standardize churn review cycles, business reviews, renewal reviews, and cross‑functional steering committees
- Implement the Risk Management framework and oversee the Early Warning System
- Collaborate with Legal and Finance to establish and enforce commercial standards
- Develop standardized onboarding journeys and targeted adoption plays to drive platform adoption
- 14+ years of relevant experience, including 10+ years in Revenue Operations, Customer Success Operations, or Strategy
- 4+ years in a leadership role at a $500M+ ARR SaaS company
- Proven ability to build systems, reporting, and team behaviors to sustain conceptual frameworks
- Experience navigating complex organizations and negotiating trade‑offs between Sales, Product, and Finance
- Proficiency in forecasting, capacity modeling, and using data to identify operational gaps
- Strategic vision to design infrastructure that supports the next phase of company growth
- Experience in executing change management initiatives within organizations
- Familiarity with digital onboarding and adoption engines
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