Engagement Manager; Operations

Job Description:

Engagement Manager Capgemini - Hi-Tech Industry Direct hiring with benefits

Location:

Redmond, WA (PST hours) Role Overview:

As an Engagement Manager at Capgemini, you will be responsible for managing a large-scale engagement with a high-tech client. Your role will encompass delivery management across multiple countries, ensuring Service Level Agreements (SLA) and Key Performance Indicators (KPIs) are met. You will be pivotal in meeting delivery commitments on time and to the satisfaction of the client for both operations and transformation initiatives.

• Delivery Management:
  Oversee and ensure successful delivery of services across operations and transformation teams in multiple countries to meet SLA and KPI requirements. Including:
• Oversight of delivery progress reporting and updates as defined and with sponsorship from key stakeholders.
• Project financial health and reporting, including monthly invoicing reporting and resource/headcount tracking processes.
• Client Reviews:
  Develop and lead recurring Q /A  meetings for all contracts, ensuring clients understand the value of the outcomes provided by sales operations services provided.
• Change Management:
  Manage the team through changes occurring as transformation projects are deployed into production.
• People Management:
  In working with service leads across countries foster a positive, collaborative and productive work environment across the groups.
• Stakeholder Engagement:
  Develop and nurture relationships with client stakeholders to understand their needs and expectations, providing solutions that drive efficiency and effectiveness for delivery growth.
• Process Improvement:
  Utilize Lean Six Sigma principles to drive process improvements and speak the client's language for seamless communication.

• Bachelor's degree in Business Administration, Management, or related field.
• Proven experience in engagement management, preferably within a high-tech sector.
• Strong understanding of SLAs, KPIs, and delivery management across multiple countries.
• Proven management skills, with the ability to guide teams through transformation.
• Proficiency in financial management and reporting.
• Exceptional people management skills, with a focus on team development and morale.
• Ability to work with senior client stakeholders, understanding their needs and delivering effective solutions.
• Strong knowledge of Lean Six Sigma principles.
• Excellent communication and interpersonal skills.

The role is based on Bellevue - Redmond, Washington with the expectation over being able to flex time to support connecting with other time zones. Predominately for crossing with time zones in the earlier part of the morning in the Pacific time zone.

• Bachelor-s Degree

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Medical, Prescription, Dental & Vision Insurance
• Life Insurance
• 100% Company-Paid Mobile Phone Plan
• 3 Weeks PTO + 7 Paid Holidays
• Paid Parental Leave
• Adoption, Surrogacy & Cryopreservation Assistance
• Subsidized Back-up Child/Elder Care & Tutoring
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
• Disaster Relief Programs

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best | (Use the "Apply for this Job" box below)..us

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual…