Bellevue Hybrid Client Service Leader; Player​/Coach

(Bellevue) Hybrid Client Service Leader (Player/Coach) – Gallagher Base Pay Range

$64,500.00/yr – $/yr

Discover a world of endless possibilities at Gallagher Benefit Services, where you can shape the future of workplaces across industries. As part of our team, you’ll drive positive change and help clients build environments where employees thrive, unlocking potential and leaving a legacy of transformation.

A future opportunity for a Client Service Manager. While this role is not currently open, we are always looking to connect with talented professionals for upcoming opportunities.

• Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
• Manage accounts with varying funding types and provide support on more complex self‑funded accounts
• Maintain account responsibility and serve as a strategic relationship manager and client liaison
• Accountable for 95% retention for an assigned group of clients
• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
• Work closely with account management and resources to prioritize workflow, ensure accountability and follow‑through
• Address and resolve internal and external challenges with guidance as necessary
• Keep clients well‑informed of compliance‑related issues
• Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
• Work with account management team to ensure compliance with local and corporate standards
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables

Required: Bachelor’s degree with 5+ years client service and/or claims management experience –or– High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner.

We offer a competitive, comprehensive compensation package. The base salary range is a guide and will be influenced by experience, education, pay-market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits.

• Medical, dental and vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more…
• Full‑time positions receive these benefits; details for non‑full‑time positions will be provided during the selection process.

Inclusion and diversity (I&D) is a core part of our business, embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital…